Senior Community Content Strategist

Santa Clara, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, AIIndustries

Requirements

Candidates must possess over 10 years of experience in building content strategies within the B2B SaaS or tech industry, with demonstrated business impact. Proven ability to design and execute multi-channel, persona-driven content across awareness, engagement, and demand stages is essential. A leader's mindset with the ability to influence cross-functional teams and inspire excellent execution is required. Fluency in AI, including experimentation with AI for workflows, insights, or creative acceleration, is necessary, with AI SEO experience being a bonus. The ideal candidate will demonstrate strategic thinking combined with a scrappy approach, data-driven instincts for measurement and optimization, and creative fearlessness to push boundaries and set new standards.

Responsibilities

The Senior Community Content Strategist will own and architect end-to-end content strategies to foster community engagement and growth. They will drive community energy by leveraging user-generated content and creating high-quality editorial, video, social, and interactive content. Responsibilities include staying abreast of industry trends, emerging formats, and AI tools to implement them proactively. Collaboration with community managers, marketers, creatives, and product leaders is key to ensuring content alignment across campaigns and channels. The role involves measuring content performance, iterating based on data, and continuously evolving strategies. Additionally, the strategist will be responsible for reviewing, retiring, and reinventing content to maintain community freshness and socializing strategies, wins, and learnings across the business to highlight the impact of community content.

Skills

Content Strategy

Community Management

Narrative Development

Campaign Management

Editorial

Video Production

Social Media

Interactive Content

Data Analysis

AI Tools

User-Generated Content

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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