Senior Manager of Community

Employment Type: [Not Specified] Location Type: [Not Specified] Salary: [Not Specified]

Position Overview

The most powerful stories aren’t broadcast—they’re passed hand to hand, voice to voice, founder to founder. Community is where these stories catch fire. It's where someone mentions Mercury in a late-night Slack thread, a tweet sparks curiosity, or a coffee chat turns into a sign-up. We believe the best growth doesn’t always start with a campaign—it starts with a conversation. That’s why we’re looking for a strategic leader to guide our community efforts: someone who can turn shared belief into shared momentum, and build the systems, relationships, and rituals that get more people talking about Mercury in the moments that matter most.

We’re seeking a Senior Manager of Community to lead Mercury’s community function—owning the strategy, building the roadmap, and guiding a growing team of community professionals to scale our impact. This role is pivotal in shaping how Mercury shows up in the founder ecosystem and how we build meaningful, long-term relationships with entrepreneurs.

You will be responsible for driving vision and alignment across brand, events, and content and ensuring that community is not just a channel, but a feedback loop that informs marketing and product.

Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust; Members FDIC.

Responsibilities

• Own and evolve Mercury’s community strategy, with a focus on increasing reach and awareness through a flexible approach to community that can scale with our business.
• Lead and mentor a team of community and program managers, setting clear goals, priorities, and frameworks to guide their execution.
• Set direction for how Mercury engages on external community forums—ensuring tone, approach, and presence reflect our brand and resonate with founders.
• Develop scalable programs that turn community members and influencers into brand advocates, expanding our organic reach and credibility.
• Foster partnerships with strategically important communities, and equip your team to deliver value in those ecosystems.
• Build the playbook for community-driven content and event distribution, making community a key amplifier of our owned media.
• Synthesize community insights and collaborate with product and marketing teams to inform roadmap, messaging, and campaign strategy.
• Design and implement scalable infrastructure and operational processes to facilitate collaboration across internal teams and external stakeholders.
• Measure the impact of community strategies against company goals and adapt/iterate accordingly to ensure the highest impact work is being prioritized.

Requirements

• Experience: 8+ years of experience in community or ecosystem marketing, with 2+ years managing teams.
• Proven Track Record: Led successful community programs at a high-growth company, ideally one whose target audience is founders or small business owners.
• Founder/Startup Culture Fluency: Understand how to lead teams that engage authentically in these spaces.
• Strategic Thinking: Ability to translate high-level vision into clear, actionable direction for your team.
• Cross-Functional Collaboration: Experience managing cross-functional initiatives and collaborating with senior stakeholders.
• Community Passion: Passionate about building community as a durable, compounding asset—not just a channel.
• Familiarity: With influencer/creator ecosystems.
• Content Marketing: Strong understanding of content marketing and distribution models.
• Network: Existing relationships with startup and founder communities.

Company Information

Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust; Members FDIC.

Compensation

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are: [Not Specified]