Senior Ambassador at Abbott

Hong Kong

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Technology, Life SciencesIndustries

Requirements

Degree in medical technology, life sciences, or business, or equivalent
Knowledge of medical laboratory science (preferred)
Fluent in Cantonese and English
Knowledge of Mandarin (preferred)
Basic computer knowledge
At least three years of relevant experience

Responsibilities

Act as a trusted partner and advisor to customers
Manage and drive the development of customer accounts
Participate in strategic account management
Support post-sales implementation processes
Prepare and execute regular customer business reviews
Drive new product and menu expansion targeting and sales support
Monitor and achieve service level agreements
Contribute to economic profitability
Maintain customer satisfaction scores (NPS)
Support contract renewal rates
Manage and grow managed revenue
Share experience and support for Ambassador team members

Skills

Key technologies and capabilities for this role

Account ManagementStrategic Account ManagementSales SupportPost-Sales ImplementationCustomer Business ReviewsService Level AgreementsCustomer SatisfactionContract RenewalMedical Laboratory ScienceCantoneseEnglishMandarin

Questions & Answers

Common questions about this position

What is the salary for the Senior Ambassador position?

Base pay is not specified for this role.

Is this a remote or onsite position?

This is an onsite position located at 20/F, AIA Tower, 183 Electric Road in Hong Kong.

What are the key requirements for this role?

Candidates need a degree in medical technology, life sciences, or business (or equivalent), fluency in Cantonese and English, at least three years of relevant experience, and basic computer knowledge. Knowledge of medical laboratory science and Mandarin are preferred.

What does the work environment or team support look like?

The role involves sharing experience and support for Ambassador team members, within the Sales Force job family.

What makes a strong candidate for the Senior Ambassador role?

A strong candidate will have at least three years of relevant experience, fluency in Cantonese and English, a relevant degree, and knowledge of medical laboratory science.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees