Senior Account Manager at GOAT Group

Los Angeles, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Retail, FashionIndustries

Requirements

5+ years of experience in an account management function, with strong sneaker knowledge
Strong sales and analytical ability
Confidence in manipulating and reporting on data
Experience building a book of business
Confidentiality and discretion
High level interpersonal, communication, and written skills
Highly organized with demonstrated attention to detail
A quick learner, a self-starter, able to work independently, and willingness (and ability) to handle the pressures of an increasing level of responsibility
Mac and Excel proficient, with an understanding of web-based platforms
Fluent in the sneaker market
Committed to providing top-tier customer service
Confident in relationship building skills
Strong communicator
Comfortable understanding and reporting on data
Excel at working across departments (Operations, Product, Engineering, Analytics, Logistics)

Responsibilities

Act as a trusted partner for accounts; maintain and optimize relationships through business management, outreach, strategic planning and championing business changes
Proactively identify and share account trends, seller feedback or competitor activity with internal teams to support strategy development and/or process improvement
Present KPI performance decks and insights to strategic accounts on a monthly basis, identifying key opportunities
Streamline new account onboarding process for new accounts; initiate and supervise the operational setup, ensuring seamless integration
Support execution of seller/account initiatives and team projects
Provide dedicated customer support for accounts, promptly resolving any issues
Identify themes and opportunity areas for sellers, proposing action plans where necessary
Collaborate with internal teams in ensuring product is listed for sale in a timely manner
Drive business by prospecting existing connections and proactively sourcing new accounts

Skills

Account Management

Relationship Building

KPI Reporting

Data Analysis

Strategic Planning

Customer Service

Onboarding

Cross-functional Collaboration

Business Development

Sneaker Market Knowledge

GOAT Group

Marketplace for authentic sneakers and apparel

About GOAT Group

GOAT Group operates four brands—GOAT, Flight Club, Grailed, and alias—focused on providing authentic sneakers, apparel, and accessories to a global community of over 50 million members in 170 countries. The company connects buyers and sellers through its platforms, ensuring product authenticity with strict verification processes. Revenue is generated through transaction fees, premium services, and partnerships. GOAT Group stands out in the competitive fashion and streetwear market by catering to sneaker enthusiasts, fashion-forward individuals, and collectors, while leveraging its technological infrastructure to create a secure and seamless marketplace experience.

Bellflower, CaliforniaHeadquarters

2010Year Founded

$479.2MTotal Funding

SERIES_FCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Risks

FTC's $2M penalty may harm GOAT's reputation and consumer trust.

Intensifying competition in sneaker and streetwear markets could erode GOAT's market share.

Integration challenges from Grailed acquisition may distract from GOAT's core operations.

Differentiation

GOAT Group offers a unique marketplace for authentic sneakers and streetwear.

The company operates globally with 13 physical locations and extensive e-commerce platforms.

GOAT ensures product authenticity through rigorous verification processes, enhancing buyer trust.

Upsides

GOAT's $300M funding boosts growth and expansion opportunities in global markets.

Rising sneaker culture expands GOAT's customer base and market potential.

Collaborations with high-profile designers attract fashion-forward consumers to GOAT's platform.

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