Senior Account Manager (Client Retention and Account Management)

Makati, Metro Manila, Philippines

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, Data & AnalyticsIndustries

Requirements

Candidates must possess a Bachelor's degree in Business Management, Economics, Management Engineering, or a related field. A proven track record in B2B account management, particularly in the transport or logistics industry, is essential. Strong knowledge of transport and logistics operations, excellent communication and negotiation skills, and the ability to analyze data and develop actionable insights are required. Proficiency in CRM software and Microsoft Office Suite is also necessary.

Responsibilities

The Senior Account Manager will build and maintain strong, long-term relationships with existing clients in the Ninja Restock and Chill portfolio. They will oversee all aspects of account management, including negotiation, renewal, and ongoing maintenance. The role involves developing and implementing strategic account plans, identifying potential risks, and managing a team of Account Managers and Executives within the Ninja Restock and Chill Teams.

Skills

Account Management

Business Development

Strategic Planning

Client Relationship Management

Team Management

Logistics

Inventory Distribution

Cold Chain Logistics

Ninja Van

Technology-enabled logistics and delivery services

About Ninja Van

Ninja Van provides delivery services in Southeast Asia, catering to both businesses and individuals. The company focuses on creating a simple and efficient delivery experience through its technology platform, which enables real-time tracking of parcels and allows customers to schedule deliveries at their convenience. Ninja Van operates a wide network of drop-off and pick-up points to enhance accessibility. The company generates revenue by charging delivery fees based on parcel size, weight, and distance, and also offers additional services like cash on delivery. Unlike many competitors, Ninja Van emphasizes customer service and a user-friendly experience, making it a significant player in the region's logistics market.

Singapore, SingaporeHeadquarters

2014Year Founded

$947.9MTotal Funding

DEBTCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Competitive income compared to the market

Tet bonus , Performance review from 1 - 4 months

Paid social insurance based on full salary

12 days annual leave, 5 days sick leave (with full salary)

High-class AON Health Insurance for manager level

Year End Party, annual Townhall Ceremony

Annual company trip

Attractive team-building activities

Provide laptop for employees

Risks

Increased competition from startups like Toki threatens market share.

Recent layoffs in the tech team may hinder innovation and technology advancement.

Reliance on revolving credit facility suggests potential cash flow challenges.

Differentiation

Ninja Van leverages advanced technology for real-time parcel tracking and delivery scheduling.

The company offers a wide network of drop-off and pick-up points for convenience.

Strategic partnerships with financial institutions enhance service offerings and customer reach.

Upsides

Rising e-commerce in Southeast Asia boosts demand for last-mile delivery services.

Expansion of warehouse facilities improves logistics infrastructure for SME clients.

New leadership appointments indicate a focus on regional growth and development.

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