Senior Account Manager at Nium

Mumbai, Maharashtra, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Payments, Financial ServicesIndustries

Requirements

5+ years of experience in Business Development, Account Management, or Customer success with an emphasis on cross-sell and upsell sales motions
An understanding of financial, banking, payments, and/or financial services industries
Familiarity with CRM (Salesforce) or sales enablement tools is preferred
Comfort and experience in working in a dynamic environment with ambiguous structure and processes
Ability to thrive in a fast paced, constantly evolving business environment with an engaged and upbeat nature
Experience in working with global clients (follow the sun set-up) is preferred
Proficiency in English is essential, and multilingual is preferred
Experience in using AI to streamline account management function is a plus

Responsibilities

Responsibility for driving customer's success and contributing towards achieving the overall organizational targets and account-specific objectives from a growth and servicing perspective
Driving an innovative culture, ensuring ongoing improvisations of products, processes, and systems while gaining a deep understanding of customer needs as they relate to our products
Development of strategic and collaborative relationships with customers that lead to better perception of the account, which will increase our ability to grow our engagement for the long term
Partner closely with the sales and delivery teams to ensure smooth handoffs between teams
Monitor our service performance and manage all escalations from customers
Engage with leaders at prospective customers and existing customers to build and maintain relationships with key stakeholders
Manage and deliver effective reporting and data to cross-functional and leadership teams to accurately assess the health of our clients
Represent the voice of the customer to influence internal stakeholders, promoting a customer-centric mindset across the organization
Work with cross-functional leaders to ensure strategy and execution are aligned across the company

Skills

Account Management

Payment Processing

Cross-Border Payments

Client Relationship Management

Strategic Planning

Customer Success

Partnership Building

Product Innovation

Nium

Global platform for real-time payments

About Nium

Nium provides real-time payment solutions that enable businesses to send and receive funds instantly, manage foreign exchange transactions, and prevent fraud. Its platform, powered by a proprietary API, allows banks, fintech companies, and money service businesses to integrate services for efficient cross-border money movement. Nium stands out by offering competitive foreign exchange rates and solutions for corporate purchasing and travel payments. The company's goal is to streamline financial transactions for businesses globally while charging fees for its services.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$305.4MTotal Funding

SERIES_ECompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Hybrid Work Options

Paid Vacation

Performance Bonus

Stock Options

Professional Development Budget

Mental Health Support

Risks

Increased competition from Loop and EQ Bank's multi-currency Global Visa Card.

Regulatory challenges in diverse African markets could impact partnership with Ecobank.

Technological integration issues may arise with Partior's blockchain-based payment system.

Differentiation

Nium offers real-time cross-border payments, enhancing speed and efficiency for businesses.

The company provides a proprietary API for seamless integration into existing business systems.

Nium's platform supports multiple payment schemes, including Visa, Mastercard, and Diners Club.

Upsides

Partnership with Ecobank expands Nium's reach to 35 African markets, boosting market presence.

Collaboration with Partior enhances transaction transparency and speed via blockchain technology.

Launch of Diners Club International Card increases flexibility for travel industry customers.

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