Scheduling Coordinator

Position Overview

• Location Type: Remote
• Job Type: Full-time (Assumed)
• Salary: Not specified
• ISTA Personnel Solutions South Africa is seeking a highly organized and detail-oriented Medical Scheduling Coordinator / Agent to join their remote team in South Africa. This role involves scheduling medical appointments, managing calendars, and facilitating communication between patients, healthcare providers, and home care teams.

Requirements

• Experience: 2-3 years' experience in scheduling and coordination, preferably within a healthcare or home care services setting.
• Communication Skills: Exceptional communication skills (written and verbal).
• Prioritization & Multitasking: Ability to prioritize and multitask effectively in a fast-paced environment.
• Attention to Detail: Strong attention to detail and organizational skills.
• Problem-Solving: Demonstrated problem-solving abilities.
• Technical Skills: Proficiency in Microsoft Office Suite.
• Remote Work Experience: Prior experience working remotely is preferred.

Responsibilities

• Appointment Coordination: Schedule and manage patient appointments, ensuring adequate resources and personnel are available.
• Communication: Act as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing scheduling concerns.
• Patient Management: Maintain accurate and up-to-date records of patient appointments, medical requirements, and preferences.
• Home Care Coordination: Collaborate closely with home care teams to ensure timely scheduling and meet patient needs.
• Problem-Solving: Resolve scheduling conflicts or issues efficiently, balancing the needs of patients and healthcare providers.
• Data Entry: Accurately input and update patient information in the scheduling system with meticulous attention to detail.
• Compliance: Ensure all scheduling practices adhere to relevant healthcare regulations and privacy laws.

Application Instructions

• Working Hours: This position requires working US-based hours (EST) from 16:00 - 01:00 SAST, Monday to Friday. (Hours may vary due to daylight savings.)
• Internet Requirements: A fixed fibre connection with a minimum 25 Mbps upload and download speed is required, along with the ability to support a wired Ethernet connection.
• Power Backup: Candidates must have a reliable backup power solution to manage loadshedding and power outages.
• Unsuccessful Application Notification: If you are not contacted within 14 working days, please consider your application unsuccessful.

Company Information

• Company: ISTA Personnel Solutions South Africa
• Department: SA - Operations
• Published: 2025-02-06
• Remote: Yes
• Language: English (en)