Sales Operations Resale Specialist at Accenture

Buenos Aires, Buenos Aires, Argentina

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Consulting, TechnologyIndustries

Requirements

Cisco experience (preferred)
2–4 years’ experience with key technology ecosystem partners administration, support

Responsibilities

Work closely with internal stakeholders on Cisco Program Management role service offerings to establish relationships and understand complex requirements for Cisco partnership program
Coach and support other resources on the team to achieve their goals
Become subject matter expert and driver of specific program initiatives
Support and assist onshore Ecosystem Sourcing Services teams with pre- and post-sales activities related to selling and fulfilling ecosystem partner products and services through resale engagements
Deliver services with operational excellence to ensure Quote to Cash requests are processed efficiently and accurately using repeatable defined processes
Specialize in an ecosystem segment(s), partner(s), and/or sourcing function(s) to provide deep expertise in growing areas of the business
Drive improvements to core processes and develop new capabilities to enable more effective sourcing service delivery, increase value to clients, and support business growth
Maintain a good understanding of sales pursuit processes followed by Ecosystem Sales Directors (ESD) to anticipate risks and issues with Quoting to Cash processes
Understand the scope of client opportunities, relationship dynamics, and client-specific purchasing requirements to better serve client expectations
Anticipate, prepare, and deliver data and information to ESDs to support sales campaigns
Execute activities supporting the Configure-Quote-Purchase-Fulfill-Invoice-Collect lifecycle
Configure to Quote: Work with Ecosystem Solution Architect to finalize solution configuration required to develop the Bill of Materials (BOM)
Optimize partner registration programs for pricing advantages to Accenture
Quoting: Support and deliver pricing strategies for resale transactions, considering client value, Accenture profitability, and past/current resale experience
Ordering: Manage timely submission of Partner and Distribution Orders
Shipping Logistics: Consult with Global Sourcing & Delivery to coordinate custom shipping requirements (e.g., Freight Forwarding, post-dated ship dates, client-provided shipping, duties, and taxes) on behalf of client
Manage activities through the online EHub (ServiceNow-based workflow tool) and perform assigned tasks within assigned service SLAs and quality standards
Follow defined ecosystem services processes to achieve consistent, high-quality, efficient results
Maintain an appropriate level of relevant policy and legal insights to support risk and issue identification
Identify, document, and implement process improvements and key learnings (e.g., deal registration steps for a new partner or new partner channel programs) to help Accenture be more competitive
Be available to support internal global special projects such as automation projects, new technology rollouts, or process improvement endeavors

Skills

Key technologies and capabilities for this role

CiscoProgram ManagementSales OperationsEcosystem SourcingQuote to CashStakeholder ManagementProcess ImprovementPartnership ManagementPre-SalesPost-Sales

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time role.

What is the work location or remote policy for this role?

This role is typically based near or off shore, serving client needs worldwide.

What key skills or experiences are required for this position?

The role requires expertise in Cisco partnership programs, understanding of sales pursuit and Quote to Cash processes, ability to manage Configure-Quote-Purchase-Fulfill-Invoice-Collect lifecycle, and skills in partner relationships, client knowledge, pricing strategies, and order management.

What is the team structure or work environment like?

The role involves working closely with internal stakeholders, Ecosystem Sales Directors (ESD), Ecosystem Solution Architects, and on shore Ecosystem Sourcing Services teams, while coaching and supporting other team resources.

What makes a strong candidate for this Sales Operations Resale Specialist role?

Strong candidates will have deep expertise as a subject matter expert in Cisco programs or ecosystem segments, experience driving process improvements, and the ability to establish relationships while executing Quote to Cash processes efficiently.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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