Sales Operations Coordinator

Melbourne, Victoria, Australia

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Scientific Instruments, Healthcare, Life SciencesIndustries

Requirements

Candidates should possess a science degree and/or related experience, along with previous sales or customer service experience. A meticulous attention to detail, passion for outstanding customer service, and the ability to achieve results through others are essential. Excellent social, written, and verbal skills, creative thinking capabilities, and the ability to thrive in a fast-paced environment with tight deadlines are required. Strong interpersonal and time management skills, along with the ability to prioritize work, are also necessary. Proficiency in the Microsoft Office suite and adaptability to new software are key.

Responsibilities

The Sales Support Associate will provide initial assistance to the field sales team by addressing inquiries regarding quotations, product details, pricing, and stock availability. This role involves coordinating equipment order dispatches, communicating with customers, couriers, warehouses, and third-party service providers to ensure smooth delivery of sensitive instrument orders. The associate will liaise with commercial teams to maintain transparency on customer activities and communicate required actions. Responsibilities include utilizing Salesforce.com for recording sales support activities, facilitating the 'goods on approval' process, and managing the return of goods process. The role also entails investigating and responding to customer inquiries related to incorrect or delayed shipments, and participating in product/vendor/systems meetings to stay updated on new product lines and systems.

Skills

Salesforce.com

Customer Inquiries

Quotations

Product Details

Pricing

Stock Availability

Order Coordination

Logistics

Supplier Catalogues

Data Entry

Process Optimization

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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