Zoom

Sales Growth Acquisition Specialist - Zoom Virtual Agent

United States

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Biotechnology, Software, Telecommunications, Artificial IntelligenceIndustries

Requirements

The ideal candidate is self-motivated, results-oriented, and has a proven track record of meeting or exceeding sales targets. They should possess experience in CX sales, preferably in technology or SaaS, with a strong understanding of the sales process and customer journey. Familiarity with virtual agent technologies, chatbot platforms, or conversational AI applications is essential, along with excellent communication and interpersonal skills for effective cross-functional collaboration and presentation.

Responsibilities

The Sales Growth Acquisition Specialist will drive sales and revenue growth for Zoom's virtual agent platform in the AMER region, focusing on new business acquisition. Responsibilities include building and maintaining a ZVA pipeline, qualifying leads, conducting discovery meetings, and meeting sales objectives. The role involves creating and managing client presentations, utilizing solution-selling techniques, and collaborating with Account Executives/Managers to drive business. Additionally, the specialist will work with sales and marketing teams to develop virtual agent responses, evangelize ZVA to the sales team, drive partner awareness, and partner with Product/Engineering on integrations and roadmap requirements. They will also stay updated on industry trends, enhance product knowledge, and deliver customer engagements.

Skills

Sales
Business Development
Pipeline Management
Lead Qualification
Needs Assessment
Client Presentations
Proposal Management
Solution Selling
Value Selling
AI
Virtual Agents
Customer Experience (CX)

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters
2013Year Founded
$144.5MTotal Funding
IPOCompany Stage
Enterprise Software, Education, HealthcareIndustries
10,001+Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hybrid Work Options
Flexible Work Hours
Stock Options
Company Equity
Paid Vacation
Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.
Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.
Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.
The platform supports diverse needs, including remote work, education, and telehealth.
Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.
The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.
Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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