AI Conversation Designer

Position Overview

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage is looking for an AI Conversation Designer to develop digital text and voice-based applications for our clients across multiple channels and business domains.

At Vonage AI, we help businesses from around the world communicate more effectively with their customers, without compromising on the level of service. We are looking for a vibrant, out-of-the-box thinker with great people skills to join our global team of Conversation Designers.

As a Conversation Designer at Vonage AI, you will be responsible for designing the user experience of our Virtual Agents and work directly with our clients to deploy end-to-end projects. The Conversation Design team helps our clients and partners get a better understanding of conversational AI technology, identify potential use cases, design Virtual Agents, deploy the solution using the Vonage AI Studio, and offer support throughout the project lifecycle.

You will solve real-life communication challenges by developing the next generation of Virtual Agents. You will be expected to deliver a creative and unique voice for every project by having a deep understanding of both our clients’ messaging and their customers' needs. Your work will affect millions of interactions on a daily basis. The position offers a rare mix of client-facing interactions alongside a technical approach in one of the fastest-growing technology fields.

Key Responsibilities

• Create consumer-facing Intelligent Virtual Agents using the Vonage AI no-code Studio.
• Solve customer challenges using Voice/Text UI that enables the ability to deliver personalized and contextual information in real-time.
• Work with the customer applications team, product management, and solutions to ensure intelligent and intuitive conversations.
• Spearhead copywriting of new language, rewriting existing language (i.e., FAQ, SOPs), creative conception, and overall content library management.
• Develop mockups, flows, redlining, and all other creative prototyping related items.
• Work closely with engineering and technology partners to assess use cases – including the context, the topics, and the types of user questions.
• Create conversation scripts that represent the customer’s brand identity.
• Work on multiple projects simultaneously, feel comfortable dealing with multiple stakeholders, and be able to think strategically when reviewing design work and providing feedback and guidance.

Requirements

• English speaker - If you speak additional languages, please let us know. This role will service international Vonage customers.
• Excellent written and verbal communication skills.
• Ability to work fast and meet deadlines.
• Very high interpersonal skills.
• Ability to learn new systems quickly and effectively.
• Ability to quickly analyze complex systems and solve problems.
• A true team player - willing to be part of a team of Conversation Designers who work remotely around the world.
• Knowledge in human-machine interactions - Preferred.
• Previously published at least one Virtual Agent - Preferred.
• Experience in Conversation Design - Preferred.

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Company Information

Vonage is a global cloud communications leader. Your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential functions and qualifications.