Sales Engineer - Bilingual Spanish/English

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: Not specified

At Replicant, we believe AI should work for people, starting with customer service. Our platform helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents. We are looking for a Senior Solutions Engineer with a computer science, management information systems, or technical sales background to help think through integration and how Replicant will interface with existing customer service technologies to develop solutions for potential prospects. This ideal candidate has great communication skills in both Spanish and English and is comfortable speaking to all levels of the organization. This role will work with the account executive and assist with the presales process.

Responsibilities

• Work closely with the sales team to gather customer requirements
• Own the technical side of the sales process
• Identify technology trends in industry verticals
• Use visualization tools to illustrate AI Agent design, integration points, dataflow, and more
• Review and write API specifications for internal and external stakeholders
• Design and refine conversational AI agents by crafting, testing, and iterating on prompts to optimize performance, tone, and resolution quality
• Lead hands-on trials with prospects, using their call center data to demonstrate the value of Replicant’s platform
• Analyze conversational data to uncover trends, insights, and areas for automation or improvement
• Translate findings into clear narratives that resonate with business and technical stakeholders
• Collaborate cross-functionally with sales, product, and engineering teams to ensure trial success and stakeholder alignment
• Attend customer meetings and provide technical support to the Account Executives

Requirements

• 5+ years in a Solutions Engineering or similar customer-facing technical role
• Curiosity about AI and some experience with prompt engineering (formal or self-taught)
• Familiarity with APIs and authentication methods (e.g., REST, OAuth 2.0)
• Clear written and verbal communication, with an ability to tailor your message
• A collaborative, get-things-done mindset
• A degree in Computer Science, Information Systems, or equivalent experience—what matters most is your ability to learn and deliver
• Bonus: Experience with tools like Salesforce, Zendesk, or working in/with call centers
• Excellent communication skills in both Spanish and English

Company Information

Replicant is leading the shift from legacy systems to AI-first service, powered by large language models (LLMs) and designed for enterprise scale, security, and empathy. Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. Replicant is picking up traction with customer service organizations across the B2B sector in retail, insurance, travel, financial services, healthcare, and more.

Benefits & Perks

• Remote working environment that respects time zone differences
• Highly competitive salaries, equity, and for US Employees, a 401(k) plan
• Top of the line healthcare (medical, vision, and dental)
• Health and Wellness Perk
• Equipment Stipend
• Flexible vacation policy
• Amazing team trips & offsites
• Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

• Blade Runners: We ta... (Value description truncated in original text)