Assembled

AI Agent Software Engineer - Agent Performance Engineering

United States

Assembled Logo
$120,000 – $270,000Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Requirements

Candidates should have 5+ years of experience in software engineering as an individual contributor, experience with AI evaluation systems, data pipelines, or AI model optimization, and a passion for building systems that measure and improve AI performance. They should also have experience with retrieval systems, knowledge bases, or information extraction, enjoy building tools and infrastructure, and be highly ambitious and driven.

Responsibilities

As part of the Agent Performance Engineering team, you will build foundational evaluation infrastructure, including golden dataset creation and automated benchmarking; automate knowledge generation through synthetic guides and documentation; optimize AI agent accuracy by enhancing retrieval systems and prompt optimization; develop intelligence infrastructure for rapid model upgrades and A/B testing; and drive volume automation across voice, chat, and email channels by building systems that maximize automated resolutions.

Skills

Evaluation Systems
Knowledge Automation
AI Agent Optimization
System Development
Automation Tools
Performance Evaluation
Infrastructure Building

Assembled

Optimizes workforce management for customer support

About Assembled

Assembled optimizes workforce management for customer support teams by providing a platform that enhances the efficiency of service operations. The platform includes features like advanced scheduling, real-time monitoring, and data analytics, which help businesses manage their customer service more effectively. It serves a range of clients, from small businesses to large corporations, by using artificial intelligence and automation to improve team performance. Key features include adherence reports that track agent schedules and real-time performance data to maintain high service uptime. Assembled operates on a subscription-based model, allowing clients to access its tools for a recurring fee, which supports ongoing updates and improvements. The main goal of Assembled is to reduce operational costs, boost agent productivity, and enhance customer satisfaction by ensuring that support teams are optimally staffed and managed.

Key Metrics

San Francisco, CaliforniaHeadquarters
2018Year Founded
$68.8MTotal Funding
SERIES_BCompany Stage
Enterprise Software, AI & Machine LearningIndustries
51-200Employees

Benefits

Competitive compensation and equity package
Insurance coverage
401(k)
CSA Credit
Stipend for use at any Assembled customer
Professional development stipend
Wellness stipend

Risks

Competition from CRM giants like Salesforce may threaten market share.
Rapid AI advancements require continuous innovation, straining resources.
Economic downturns could reduce client spending on workforce management tools.

Differentiation

Assembled offers AI-driven workforce management tailored for customer support teams.
The platform integrates seamlessly with tools like Google Calendar and Slack.
Assembled provides real-time data analytics for optimizing customer support operations.

Upsides

Raised $51M in Series B funding for product development and innovation.
Increased demand for remote work solutions aligns with Assembled's capabilities.
Growing need for omnichannel support enhances Assembled's market relevance.

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