Assembled

Software Engineer - AI Agents

United States

Assembled Logo
$120,000 – $270,000Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Support Technology, AI & Machine Learning, Software DevelopmentIndustries

Requirements

Candidates should have 5+ years of experience in software engineering as an individual contributor, a highly ambitious and driven mindset, and a desire to put customers first. They should enjoy fast-paced environments and be able to quickly adjust to new insights, possess a maverick streak for creative solutions, and have experience working in startups or smaller companies. Experience with LLMs and excitement for working with them daily is also required.

Responsibilities

As a Software Engineer on the Assist Team, you will build foundational new features such as implementing translation capabilities powered by LLMs and intelligent categorization of incoming tickets, improve LLM model results by enhancing retrieval augmented generation engine using techniques like vector search, document re-ranking, and hypothetical document embeddings, develop LLM Infrastructure by architecting abstractions for LLM integration, engage with customers to understand their needs and improve the product, and wear many hats by contributing to coding, user research, planning, brainstorming, interviewing, and cross-team collaboration. You will also shape the team culture by encouraging a startup mentality and taking initiative.

Skills

Golang
Large Language Models (LLMs)
Retrieval-Augmented Generation (RAG)
Hybrid Search
LLM evaluation techniques
Translation capabilities
Scaling AI models
System scalability
AI-powered customer support

Assembled

Optimizes workforce management for customer support

About Assembled

Assembled optimizes workforce management for customer support teams by providing a platform that enhances the efficiency of service operations. The platform includes features like advanced scheduling, real-time monitoring, and data analytics, which help businesses manage their customer service more effectively. It serves a range of clients, from small businesses to large corporations, by using artificial intelligence and automation to improve team performance. Key features include adherence reports that track agent schedules and real-time performance data to maintain high service uptime. Assembled operates on a subscription-based model, allowing clients to access its tools for a recurring fee, which supports ongoing updates and improvements. The main goal of Assembled is to reduce operational costs, boost agent productivity, and enhance customer satisfaction by ensuring that support teams are optimally staffed and managed.

Key Metrics

San Francisco, CaliforniaHeadquarters
2018Year Founded
$68.8MTotal Funding
SERIES_BCompany Stage
Enterprise Software, AI & Machine LearningIndustries
51-200Employees

Benefits

Competitive compensation and equity package
Insurance coverage
401(k)
CSA Credit
Stipend for use at any Assembled customer
Professional development stipend
Wellness stipend

Risks

Competition from CRM giants like Salesforce may threaten market share.
Rapid AI advancements require continuous innovation, straining resources.
Economic downturns could reduce client spending on workforce management tools.

Differentiation

Assembled offers AI-driven workforce management tailored for customer support teams.
The platform integrates seamlessly with tools like Google Calendar and Slack.
Assembled provides real-time data analytics for optimizing customer support operations.

Upsides

Raised $51M in Series B funding for product development and innovation.
Increased demand for remote work solutions aligns with Assembled's capabilities.
Growing need for omnichannel support enhances Assembled's market relevance.

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