Solutions Engineer - AI Agents & Automation

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

Tray.ai is the AI-ready iPaaS that empowers businesses to build, deploy, and scale intelligent AI Agents and automation workflows. Our platform enables organizations to seamlessly integrate systems, orchestrate complex processes, and harness the power of Generative AI to drive efficiency and innovation. As the future of work shifts toward the autonomous enterprise, Tray.ai is leading the way in transforming how businesses leverage AI to optimize their workflows.

Role Overview

As a Solutions Engineer, you will play a critical role in enabling customers to harness the full potential of AI-powered automation. Partnering with Account Executives, you will engage with prospects to understand their challenges, showcase how AI Agents and intelligent automation can revolutionize their operations, and design tailored solutions that drive measurable business impact. This role requires a unique blend of technical expertise, business acumen, and customer engagement skills to bring AI-driven integration and automation to life.

Key Responsibilities

• AI-First Solutioning: Work closely with customers to understand their business needs and architect AI-driven workflows, intelligent integrations, and autonomous agents using Tray.ai’s platform.
• Technical Pre-Sales Enablement: Lead live product demonstrations, proof-of-concepts, and technical workshops, illustrating how our AI-ready iPaaS enables organizations to streamline operations and innovate faster.
• Customer-Centric Consulting: Guide prospects in adopting AI-powered automation strategies, showcasing real-world use cases that drive efficiency and revenue.
• Cross-Functional Collaboration: Partner with Product, Engineering, and Customer Success teams to influence roadmap decisions and ensure long-term customer success with AI-driven automation.
• Thought Leadership in AI & Automation: Stay ahead of industry trends in AI Agents, Large Language Models (LLMs), and AI-powered iPaaS, educating both customers and internal teams on cutting-edge innovations.

What You Bring

• AI & Automation Expertise: Experience in AI-powered automation, APIs, cloud platforms (AWS, GCP, Azure), and enterprise integration. Familiarity with LLMs, NLP, and AI Agents is a strong plus.
• Business & Technical Acumen: Ability to translate AI and automation capabilities into tangible business value, engaging both technical and non-technical stakeholders.
• Problem-Solving Mindset: Passion for designing scalable, intelligent automation solutions that drive efficiency and innovation.
• Customer Engagement Skills: Strong presentation, storytelling, and consultative selling abilities to influence decision-makers.
• Experience in SaaS & AI Automation: Prior experience in a pre-sales, solutions engineering, or technical consulting role at an iPaaS, automation, or AI company is preferred.

Why Join Tray.ai?

• Lead the Future of the Autonomous Enterprise – Be part of the AI revolution, helping businesses transform their operations with intelligent automation.