Sales Engineer at Aisera

Palo Alto, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, IT Service Management, SaaSIndustries

Requirements

(None specified)

Responsibilities

Active participant in the sales process, with an emphasis on technical discovery diligence
Own the technical product overview and objection handling aspects
Build and deliver compelling demos to showcase the art of the possible
Define, build, and execute Proof of Concepts
Troubleshoot issues and/or escalate to necessary teams during demo prep and POCs
Lead coordination of additional Aisera technical resources to help secure the deal
Participate in necessary onboarding activities: work closely with CSMs, CSEs, SAs for onboarding, education, workshops, escalation management and other activities to ensure successful customer launch
Own collecting and driving

Skills

Key technologies and capabilities for this role

Conversational AIGenerative AILLMAI WorkflowsSales EngineeringTechnical DiscoveryITSM

Questions & Answers

Common questions about this position

Is this Sales Engineer position remote?

Yes, this is a remote position available to employees within the USA.

What is the salary for the Sales Engineer role?

This information is not specified in the job description.

What are the required qualifications for this Sales Engineer position?

This information is not specified in the job description.

What is the team culture like for Sales Engineers at Aisera?

The team is small but important, fast-moving, challenging, and focused on winning; team members are expected to be resourceful, selfless team players who go above and beyond.

What growth opportunities are available in this role?

This is a highly visible role with unbound growth opportunities.

Aisera

Develops AI chatbots for IT operations

About Aisera

Aisera develops chatbots and process-centric AI solutions specifically for IT operations. Their chatbots are designed to engage in human-like conversations, allowing clients to access self-service options that help reduce costs associated with service desks. Aisera primarily serves organizations that seek customizable virtual agents to modernize their IT operations and minimize unplanned outages. Their products can be quickly deployed, giving them an advantage in the fast-growing AI and machine learning market. Aisera's revenue comes from selling these AI solutions, which not only help businesses cut costs by deflecting support tickets and reducing wait times but also improve customer experience through personalized interactions. Additionally, Aisera allows clients to create their own bot experiences, enabling them to operationalize their generative AI applications or deploy chatbots trained on their specific data in a matter of weeks.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$212.5MTotal Funding

SERIES_DCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Health Insurance

Wellness Program

Flexible Work Hours

Remote Work Options

Professional Development Budget

Risks

Anthropic's AI agents pose a competitive threat to Aisera's market share.

Rapid advancements by competitors could lead to pricing pressures for Aisera.

Meta's investment in AI tools may divert clients from Aisera's solutions.

Differentiation

Aisera offers customizable domain-specific LLMs across various industries, enhancing accuracy and resolution rates.

The AIX platform allows enterprises to build or buy AI solutions, providing flexibility and speed.

Aisera's AI solutions deliver human-like interactions, improving user productivity and reducing support costs.

Upsides

Aisera's recognition in Gartner's Magic Quadrant boosts its credibility in IT service management.

The decline in AI pricing makes Aisera's solutions more accessible to businesses.

Growing adoption of AI agents enhances Aisera's potential in automating routine tasks.

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