Cresta

Revenue Operations Data Analyst

San Francisco, California, United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, Contact Center Solutions, Revenue OperationsIndustries

Position Overview

  • Location Type: Remote within the U.S. (preference for San Francisco Bay Area)
  • Job Type: Full-time
  • Salary: Not specified

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

We’re looking for a Revenue Operations Data Analyst to join our fast-moving RevOps team. You’ll be responsible for helping drive data-driven decision-making across Sales, Marketing, and Customer Success by providing actionable insights and building scalable reporting infrastructure. This role is ideal for candidates with 2–5 years of experience and will report directly to the Director of Revenue Analytics, ideal for someone who is passionate about solving business problems with data, thrives in fast-paced environments, and wants to grow within a high-performing Revenue Operations team.

Responsibilities

  • GTM Data Analysis & Reporting:
    • Analyze key GTM metrics across pipeline, bookings, and customer lifecycle stages
    • Develop, automate, and maintain reporting in Salesforce, Looker Studio, Google Sheets, and Excel
    • Translate data into business insights that influence strategy and performance
  • GTM Compensation Plan Design & Administration:
    • Prepare and distribute compensation-related documents, such as commission statements and incentive plan updates
    • Ensure accurate calculation and distribution of commissions in line with sales agreements and performance metrics
    • Assist in troubleshooting commission-related issues and provide guidance to employees and managers
  • Data Quality & Systems Monitoring:
    • Ensure accuracy and consistency of data across Salesforce and other RevOps systems
    • Identify, investigate, and resolve data quality issues that impact reporting
  • Strategic Support for Revenue Leadership:
    • Collaborate with Sales, Marketing, and CS teams to support recurring QBRs and ad hoc strategic initiatives
    • Provide analytical support for goal tracking, territory reviews, and performance deep-dives
  • Process Documentation & Optimization:
    • Document recurring reporting workflows and build scalable data processes
    • Help identify automation opportunities to streamline operational efficiency
  • Collaboration Across the Business:
    • Ensure alignment on GTM KPIs and definitions
    • Contribute to a shared data culture by promoting transparency, consistency, and accuracy

Qualifications We Value

  • 2–5 years in data analysis, business intelligence, or GTM operations roles in SaaS or startup environments
  • Advanced Excel/Google Sheets skills (pivot tables, lookups, conditional logic)
  • Experience working with Salesforce CRM (reporting, data model understanding, etc.)
  • Familiarity with BI tools such as Looker Studio, Tableau, or Power BI
  • Strong analytical skills, attention to detail, and data quality ownership
  • Clear communication skills

Company Information

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

Skills

Data Analysis
Reporting Infrastructure
Business Intelligence
Data-Driven Decision Making
Sales Analytics
Marketing Analytics
Customer Success Metrics

Cresta

AI-powered coaching for sales teams

About Cresta

Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.

Palo Alto, CaliforniaHeadquarters
2017Year Founded
$268.5MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
201-500Employees

Risks

Competition from AI giants like Google and Microsoft threatens Cresta's market share.
Rapid AI advancements may render Cresta's offerings outdated without continuous innovation.
Expansion into Romania and India may face operational challenges and increased costs.

Differentiation

Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.
The company provides AI-powered coaching, enhancing sales team performance with real-time feedback.
Cresta's chatbot service reduces repetitive tasks, allowing agents to focus on complex issues.

Upsides

Cresta's $125M Series D funding boosts product development and market expansion.
Recognition in Forbes AI 50 list enhances Cresta's credibility and market presence.
Human-in-the-loop AI capabilities improve customer service interactions and satisfaction.

Land your dream remote job 3x faster with AI