QA Analyst, BI

About Keeper Security

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise. Trusted by millions of individuals and thousands of organizations, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and help us maintain and improve the quality of the product delivered to our customers.

About the Role

The QA Analyst role will focus on testing our Business Intelligence applications and their associated backend APIs. You will be part of a skilled team of developers and QA professionals dedicated to ensuring the quality and reliability of our BI solutions. Your primary responsibilities will include web application testing, backend service validation, and identifying and reporting bugs. You will manage test plans based on Jira ticket requirements and investigate product quality to recommend improvements that enhance customer satisfaction. Collaboration with the Product Development team will be essential to identify and resolve quality assurance process bottlenecks. Familiarity with web development concepts (e.g., React, responsive design), APIs, and relevant testing tools is beneficial.

Responsibilities

• Conduct testing of web-based Business Intelligence applications following standardized QA processes.
• Set up and configure testing tools to achieve testing objectives effectively.
• Manage tickets and document testing activities using Jira and Confluence.
• Utilize test management platforms such as TestRail to track and report testing progress.
• Configure desktop and mobile environments for comprehensive application testing.
• Collaborate with various web browsers and enterprise tools to ensure compatibility and performance.

Requirements

• Proven experience in enterprise environments and network operations, ideally with a background as a system administrator.
• Understanding of fault tolerance and multi-tenancy concepts, including load balancers and proxies.
• Familiarity with Active Directory, LDAP, and Identity Management concepts.
• Solid knowledge of standard enterprise operating systems, including Windows 10, Mac OS X, Linux, and Windows Server.
• U.S. Person Status Required: Due to the role's involvement in GovCloud, all applicants must be a U.S. Person, defined as a U.S. citizen or a lawful permanent resident (Green Card holder).

Preferred Qualifications

• Knowledge of JavaScript, HTML, and CSS for effective web application testing.
• Experience with virtualization and containerization technologies (e.g., VMware, Docker).
• Familiarity with cloud environments such as AWS or Azure.
• Knowledge of SAML and SCIM for identity and access management.

Employment Details

• Employment Type: Full-time
• Location Type: Remote
• Hybrid Option: Opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA or Chicago, IL metro area.

Benefits

• Medical, Dental & Vision (inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401K (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market compensation