Revenue Cycle Support Specialist

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Candidates should possess a Bachelor's degree or equivalent experience in a Healthcare IT support setting, along with 3-5 years of call center experience related to clinician support, experience using EHR/practice management tools such as AthenaOne, and knowledge of Healthcare and medical terminology. Familiarity with Jira, ServiceNow, or other service desk ticketing applications is also required, as is HIPAA certification.

Responsibilities

The Revenue Cycle Support Specialist will respond to call queue support needs for clinicians regarding scheduling, athenaOne EMR application support, prescriptions, and other healthcare coordination needs, providing essential, advanced application support of the athenaOne EHR and other clinical applications for business departments and end users. They will serve as a cross-functional agent, supporting athenaOne build and maintenance efforts, following service level agreements (SLAs), using established protocols to identify and escalate priority issues, providing tier 1 technical troubleshooting to clinicians, collaborating with IT partners to coordinate new releases and resolution efforts, maintaining support documentation for knowledge base updates, monitoring events (downtime, warnings, and exceptions), and establishing communication protocols with IH clinical stakeholders.

Skills

EHR

athenaOne

clinical applications

call center support

Jira

ServiceNow

medical terminology

customer service

clinical support

IT support

Included Health

Healthcare advocacy and specialized care services

About Included Health

Included Health focuses on enhancing the healthcare experience for individuals who often face challenges in accessing quality care. The company provides a variety of services, including primary care, behavioral health, and virtual care, ensuring that members receive timely and appropriate treatment. Their model emphasizes 24/7 on-demand care with a diverse group of providers, allowing for personalized support tailored to complex health needs. Unlike many competitors, Included Health prioritizes underserved populations and partners with employers and consultants to deliver comprehensive healthcare solutions that not only improve health outcomes but also help reduce costs. The ultimate goal of Included Health is to make quality healthcare accessible and understandable for everyone, particularly those who have been overlooked by traditional healthcare systems.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$337.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

HealthcareIndustries

51-200Employees

Benefits

Along with comprehensive medical, dental and vision plans; all employee spouses and children can access Included Health services at no cost. For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees.

Risks

Competition from Teladoc and Amwell threatens market share.

Post-merger integration challenges could affect service delivery.

Regulatory scrutiny on telehealth may impact operational flexibility.

Differentiation

Included Health offers integrated primary and behavioral health services.

They provide 24/7 on-demand care with diverse providers.

Their data-driven approach enhances healthcare outcomes and reduces costs.

Upsides

Rising demand for telehealth boosts Included Health's virtual care services.

Employers investing in healthcare benefits expand Included Health's client base.

Value-based care models align with Included Health's focus on outcomes.

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