Revenue Cycle Vendor Manager

The Revenue Cycle Vendor Manager will serve as the primary point of vendor management for outsourced billing and patient hub vendors, developing effective relationships and acting as a liaison between vendors and internal departments. This role involves escalating and arbitrating vendor-related issues, developing key performance indicators (KPIs) and performance targets, and analyzing vendor performance data to ensure adherence to targets. Responsibilities include onboarding new vendors, identifying opportunities for process improvement with current vendors, and proposing interventions for critical issues or contractual failures. The manager will maintain and report on vendor operational metrics, participate in vendor selection, provide feedback during contracting and renegotiations, and monitor Service Level Agreements (SLAs) against contract terms. They will also maintain knowledge of specialized offerings and sourcing strategies, create and maintain invoicing and budgeting, communicate needs and expectations to vendors, and inform vendors of organizational developments that may impact systems.