Retail Supervisor Full Time at BJ's Wholesale Club

Plymouth Meeting, Pennsylvania, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Exhibit business acumen with strategic thinking and sound decision-making using business data
Lead through change and model leadership competencies to build credibility and champion business growth
Communicate effectively to provide teams with necessary information for success
Build high-performing teams by fostering collaboration, providing honest direction, follow-up, and feedback
Deliver results by executing business expectations within timeframes, setting clear expectations, and ensuring accountability
Teach, coach, and lead team members through club-level training processes
Drive a culture of development, strategic thinking, ethical decision-making, and engagement
Ensure a safe and positive environment for team members and embrace inclusion and diversity
Guarantee service excellence, set service standards, and empower teams to resolve member concerns
Commit to GOLD Member Standards (Greet, Anticipate, Appreciate - GAA)
Lead teams to deliver GOLD club standards daily (Grand opening look, stocked items, promotional plans, visible signage, clean and organized, perishable areas stocked/rotated with cold chain)
Acquire deep knowledge of key metrics and reporting for club and department performance to drive profitability

Responsibilities

Work closely with Club Manager and Assistant Club Manager to provide leadership and direction within the club
Drive club performance by maintaining policies and procedures and delivering positive service to members
Act as a key holder for the club
Function as Manager on Duty (MOD) as assigned, managing the entire club, all departments, member engagement, addressing concerns, and escalating as appropriate
Support team member engagement, policy/procedure application, and compliance
Lead with team member and member in mind to address and escalate concerns
Acknowledge team member success, work collaboratively to achieve goals, and identify/retain top talent
Ensure a safe and positive environment for members
Provide team support to resolve every member concern

Skills

Key technologies and capabilities for this role

LeadershipCustomer ServiceRetail ManagementTeam SupervisionBusiness AcumenStrategic ThinkingDecision MakingMember EngagementClub Operations

Questions & Answers

Common questions about this position

What benefits does BJ's Wholesale Club offer?

BJ’s pays weekly, offers eligible free BJ's Inner Circle and Supplemental memberships, generous time off programs including vacation, personal, holiday, sick, bereavement leave, and jury duty, benefit plans with three medical plans, HSA, two dental plans, vision plan, flexible spending, and a 401(k) plan with company match (eligibility varies).

Is this a remote position or does it require working in a specific location?

This information is not specified in the job description.

What leadership skills are required for the Retail Supervisor role?

The role requires business acumen, strategic thinking, sound decision-making, effective communication, building high-performing teams through collaboration, and delivering results with clear expectations and accountability.

What is the company culture like at BJ's Wholesale Club?

BJ’s offers a collaborative and inclusive environment where team members can learn, grow, and be their authentic selves, with a commitment to outstanding service, building high-performing teams, embracing inclusion and diversity, and driving a culture of development, strategic thinking, ethical decision-making, and engagement.

What makes a strong candidate for the Retail Supervisor position?

Strong candidates demonstrate leadership competencies like business acumen, strategic thinking, effective communication, team building, and the ability to drive results, while supporting team member engagement, development, and a safe, inclusive environment.