Product Manager - Retail Operations
PanoptoSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- 3-5 years experience in retail store management
- Strong verbal and written communications skills
- Excellent organizer and problem solver with strong project management skills
- Strong interpersonal skills to communicate with confidence to both internal and external customers
- Financial and Business Acumen: Ability to evaluate financial and business indicators and translate data into actionable information to drive results
- Problem Solving & Decision Quality: Able to use rigorous logic and methods to solve problems with effective solutions
- Relationship Management: Able to build constructive and effective relationships
- Ability to influence at all levels, as well as a demonstrated ability to work effectively within a team and be assertive in driving successful management strategies
- Influencing and Negotiation: Can present ideas and directions that lead others to action
- Planning and Priority Setting: Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed goals. Possess strong organizational and time management skills
- Demonstrates strong listening, written and oral communication skills
Responsibilities
- Assumes overall responsibility for the store
- Consistently creates a welcoming environment for the customer by greeting and assisting as well as quickly responding to customer inquiries and needs
- Demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers
- Maintains a strong leadership presence in store, while ensuring that all customers receive exceptional service
- Ensures company standards are met for store and associate appearance at all times
- Prioritizes, plans, and adjusts schedules as necessary to maximize sales
- Consistently reviews payroll, ensuring appropriate staff levels at all times
- Plans, coordinates, and executes all merchandising direction, campaigns, and sales promotions in a timely manner
- Coaches team in the moment, providing consistent and constructive feedback
- Utilizes company tools to diagnose opportunities and develops action plans to improve performance
- Ensures staff is trained and knowledgeable in customer service, merchandise and operations
- Manages and assesses staff performance through consistent feedback, coaching, developmental plans, and performance appraisals
- Forecasts/reforecasts business, focusing on productivity to meet sales goals
- Enforce all company policies and procedures, including health, safety, and security
- Manages store controlled expenses to budget, identifying opportunities to increase contribution
- Manages and controls shrink
- Regularly communicates with District Manager to discuss strengths, opportunities, and trends in business
- Identifies opportunities to drive traffic into the store through community events (weddings, parties, etc.)
- Partner with corporate office personnel to increase sales, drive/promote merchandise categories, and expand markets
- Creates customer loyalty and creates relationships within local community
- Ensures all pricing, signage, and displays are correct at all times
- Receives regular vendor deliveries and stock sales floor in a timely manner
- Responsible for monitoring inventory stock levels
- Analyzes business and market trends as well as historical data to create strategies to drive top line sales
- Leads a team including Assistant Manager, Head Clerks, Receiving Manager, and Sales employees
- Manages payroll budgets and store controlled expenses to ensure the store's contribution is on target
Skills
Store Management
Team Leadership
Sales Forecasting
Inventory Management
Payroll Management
Merchandising
Customer Service
Performance Coaching
Business Analysis
Shrink Control
Cash Management
Gopuff
Digital delivery service for convenience items
About Gopuff
GoPuff is a digital delivery service that specializes in providing convenience items, snacks, and beverages directly to consumers. Customers can easily place orders through the GoPuff website or app, and their selected products are delivered straight to their doorsteps. The service offers a wide range of items, from candy bars to alcoholic beverages, catering to those who want quick access to everyday goods. Revenue is generated through product sales and delivery fees, with promotional deals available to attract more customers. What sets GoPuff apart from its competitors is its extensive product selection and commitment to fast delivery, aiming to meet the needs of consumers looking for convenience.
Philadelphia, PennsylvaniaHeadquarters
2013Year Founded
$4,817.2MTotal Funding
CONVERTIBLECompany Stage
Consumer GoodsIndustries
1,001-5,000Employees
Benefits
Comprehensive medical, dental, and vision insurance
Optional FSAs and HSA plans
401(k)
Commuter benefits
Supplemental employee, spouse and child life insurance to all eligible employees
Gopuff employee discount
Career growth opportunities
Internal rewards programs
Annual performance appraisal and bonus
Risks
Increased competition from DoorDash could impact Gopuff's market share in gift card delivery.
'Santa Hours' may lead to higher operational costs without guaranteed returns.
Aldi price match could strain profit margins if not managed carefully.
Differentiation
Gopuff offers 24/7 delivery with 'Santa Hours' in London, enhancing convenience.
Partnership with Blackhawk Network enables instant gift card delivery, expanding service offerings.
Acceptance of SNAP EBT nationwide positions Gopuff as a leader in accessible grocery options.
Upsides
Collaboration with Liquid Death boosts brand visibility among younger demographics.
Aldi price match initiative attracts cost-conscious consumers, enhancing competitive edge.
'Give With Gopuff' initiative improves brand image through corporate social responsibility.
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