Resident Network Engineer at Hewlett Packard Enterprise

Roseville, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, NetworkingIndustries

Requirements

Primarily work onsite in Greater Sacramento CA/Roseville CA at an HPE partner/customer office
Expert-level skill sets on Juniper Networks products and solutions
Ability to develop and maintain highly technical expertise in deployed products

Responsibilities

Hold network information gathering workshops with the Customer to understand existing network design and technical requirements of new designs
Understand the Customer’s organizational structure and become familiar with their network implementation and support processes and procedures
Carry out testing of new designs, features, and functionality in a laboratory environment and develop plans to implement and verify them in the live network
Test patches and fixes to operating software, ensuring they are implemented and functioning correctly in pre-production and live networks
Troubleshoot equipment and network problems and open/track JTAC cases to resolve pre- and post-production issues
Raise equipment Return Material Authorizations (RMAs) and track them through to problem resolution
Produce written summary reports of the status of design projects, equipment, and network problems regularly to the Customer
Hold technology workshops with the Customer to discuss equipment/network problems, provide case status updates, reasons for problems, and workarounds/solutions
Train the Customer’s design, implementation, and support personnel to configure and operate Juniper Networks products
Assist the Customer in developing Network Operating and Equipment Operating Procedures
Support the production environment of Juniper products within the Customer infrastructure
Support ongoing efforts in defining best practice policies for Juniper product applications used by the Customer
Peer with other employees in similar resident engineering roles to share lessons learned and minimize risks in major network upgrades or changes
Develop secondary skills in other products in the Juniper portfolio

Skills

Key technologies and capabilities for this role

Juniper NetworksNetwork DesignNetwork EngineeringPre-sales SupportPost-sales SupportCustomer WorkshopsTechnical Requirements Analysis

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This role is onsite with an expectation to primarily work from an HPE partner/customer office in the Greater Sacramento CA/Roseville CA area.

What are the main responsibilities of the Resident Network Engineer?

Responsibilities include holding network information workshops, understanding customer structure and processes, testing new designs and features, troubleshooting issues, tracking JTAC cases and RMAs, and producing status reports.

What is the company culture like at HPE?

HPE's culture thrives on finding new ways to accelerate innovation, values varied backgrounds, offers flexibility for work and personal needs, encourages bold moves together, and supports career growth.

What skills or experience make a strong candidate for this role?

Strong candidates will have expert-level technical skills in Juniper Networks products, experience troubleshooting networks, testing designs and software, and providing pre- and post-sales support in customer environments.

What is the salary or compensation for this position?

This information is not specified in the job description.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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