Customer Resource Associate

Employment Type: Full-time

Pay Rate: $18.50/hour

Start Date: September 5th, 2025

Schedule: Must be available to work any 40-hour work week between 7:30 am - 6:30 pm Pacific Time, Monday through Friday.

Location Type: Remote

---

Position Overview

With appropriate knowledge of the Company’s services and processes, the Customer Resource Associate works under the direct supervision of the Customer Resource Supervisor in a Customer Resource Center to deliver the highest level of quality service to our customers. The Customer Resource Associate receives and responds to customer calls, inquiries, requests, and complaints, which may require research and investigation to reach resolution. The role focuses on delivering superior customer service in a prompt, respectful, and courteous manner to ensure customer concerns are resolved.

---

Principal Responsibilities

• Successfully completes training to become knowledgeable about the waste services industry and Republic Services’ processes, services, and policies.
• Responds in a timely and accurate manner to customer service calls, ensuring that service issues and concerns are treated in a respectful and professional manner.
• Effectively responds to routine issues regarding residential and commercial service matters, which may involve outbound calls and other communications to resolve service inquiries and equipment issues.
• Returns all internal and external calls, emails, and faxes in a timely manner to ensure that customers’ concerns are understood, addressed, and resolved efficiently and completely.
• Receives and reviews individual performance metric reports and action plans with a manager to understand individual performance.
• Enters service data into the computer.
• Logs information about customer service interactions into systems; updates information in a timely and accurate manner for associates to track service inquiries and resolution.
• Performs other job-related duties as assigned or apparent.

---

Training

• Paid training.
• No time off allowed during the first three weeks or orientation day to ensure optimal development.
• Training hours are 8:15 am - 5:00 pm Pacific Time.

---

Remote Work Requirements

• Both training and the position will be work from home.
• The company provides equipment; the employee supplies the internet, a hard-wired internet connection, and a distraction-free work environment.
• Minimum Internet Requirements:
  • Ping/Latency: 100ms or less
  • Download: 25MBPS
  • Upload: 5MBPS
  • Packet loss: 0%
  • Cannot use: Mobile hot-spot, tethering, or Satellite ISP service.
• Employees are required to be on video in internal meetings and trainings.

---

First 90 Days

• To ensure optimal development, only 3 PTO days can be requested off after training/nesting and within the first 90 days.

---

Qualifications

• Minimum Qualifications: 1 year of recent customer service or call center experience.
• Experience using bilingual skills, particularly Spanish, in a business environment.

---

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

---

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation.