Regional Operations Manager

About Flock Safety

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded.

We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Opportunity

We are seeking a dynamic and results-driven Regional Operations Manager to oversee the success and health of operations within a designated region. This role is essential in ensuring our national business operates seamlessly on a regional scale by addressing challenges, optimizing processes, and improving the overall customer experience on the local level. The ideal candidate will eat, sleep and breathe their region, serving as it’s champion and chief problem solver.

This person will have a broad focus, encompassing everything from ensuring readiness for incoming projects in the sales pipeline to maintaining and improving the performance of installed devices. They will proactively identify systemic issues impacting their region and develop innovative solutions to enhance efficiency, reliability and customer satisfaction.

Location Type: Remote Employment Type: FullTime Salary: $125K - $172K

Required Living States: Alabama, Arkansas, Connecticut, Iowa, Kansas, Kentucky, Louisiana, Massachusetts, Minnesota, Mississippi, Missouri, New Jersey, New York, Oklahoma, Rhode, Island, Tennessee, West Virginia, or Wisconsin.

The Skillset

• 6+ years of experience in operations management, project management, regional management or a similar role; startup experience a plus
• Proven success in managing complex operations in a fast-paced environment
• Demonstrated ability to lead and inspire diverse teams, driving accountability and results
• Strong collaboration skills to align cross-functional teams and foster a shared vision
• Passion for improving the customer experience, with a focus on operational excellence
• Ability to balance customer needs with business objectives
• Strong analytical skills to diagnose root causes of systemic issues and develop effective solutions; SQL experience a plus
• Creativity and adaptability – your job will change everyday
• Proficiency in managing projects from inception to completion, ensuring timelines and quality standards are met
• Excellent verbal and written communication skills, with the ability to convey complex ideas clearly and persuasively
• Familiarity with operational tools, project management software, and performance tracking systems

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qual