Readiness Services Consultant (Remote, CAN)

Candidates must have at least 3 years of experience in cybersecurity services, including incident response management, customer success, or advisory consulting. A proven track record of managing senior-level relationships in technical environments, strong project coordination capabilities with an emphasis on customer service, and excellent written and verbal communication skills are required. Demonstrated ability to excel in a fast-paced environment with strong workload management skills, including balancing competing priorities while maintaining attention to detail, and clear competency in managing multiple customer relationships simultaneously are also necessary. An understanding of cybersecurity concepts and incident response considerations, strong business acumen, problem-solving skills, a track record of implementing program improvements, and knowledge of security frameworks and compliance requirements are essential. Previous experience in incident response or security consulting and experience with service delivery optimization and process improvement are also required. Bonus points for experience with Jira, Salesforce, incident response retainer models, and fluency in French.