Job Description

Employment Type: Full time

Company Information

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

Position Overview

As a Readiness Services Consultant within CrowdStrike's Retainer Management team, you will be a strategic partner helping customers maximize their CrowdStrike Services investment and achieve their security objectives. This role combines relationship management, technical advisory, and program optimization to ensure customer success and satisfaction.

Responsibilities

• Manage and grow strategic relationships with Services retainer customers through structured account management and regular engagement.
• Drive customer preparedness through education, strategic planning, and optimization of their CrowdStrike Services investment.
• Coordinate with Sales and Delivery teams to ensure alignment of customer needs with service capabilities.
• Execute timely account reviews, follow-up documentation, and service scoping.
• Develop and maintain customer success plans with clear next steps.
• Contribute to program enhancement initiatives and best practices development.
• Support team pipeline growth through strategic account expansion.

Requirements

Successful candidates will have experience in one or more of the following areas:

• 3+ years' experience in cybersecurity services, including incident response management, customer success, or advisory consulting.
• Proven track record of managing senior-level relationships in technical environments.
• Strong project coordination capabilities with emphasis on customer service.
• Excellence in both written and verbal communication.
• Demonstrated ability to excel in a fast-paced environment with strong workload management skills - including balancing competing priorities while maintaining attention to detail.
• Clear competency in managing multiple customer relationships simultaneously.
• An understanding of cybersecurity concepts and incident response considerations.

Additionally, all candidates must possess the following qualifications:

• Strong business acumen and problem-solving skills.
• Track record of implementing program improvements.
• Knowledge of security frameworks and compliance requirements.
• Previous experience in incident response or security consulting.
• Experience with service delivery optimization and process improvement.

Bonus Points

• Experience working with technology such as Jira, SalesForce.
• Experience of incident response retainer models.
• Fluent in French (oral and written).

About the Role (French)

En tant que consultant en services de préparation au sein de l’équipe de gestion des honoraires de CrowdStrike, vous serez un partenaire stratégique aidant les clients à maximiser leur investissement dans les services CrowdStrike et à atteindre leurs objectifs de sécurité. Ce rôle combine la gestion des relations, les conseils techniques et l’optimisation des programmes pour assurer le succès et la satisfaction des clients.

What You'll Do (French)

• Gérer et développer des relations stratégiques avec les clients qui paient des honoraires pour le service, grâce à une gestion de compte structurée et à un engagement régulier.
• Favoriser la préparation des clients par la formation, la planification stratégique et l’optimisation de leur investissement dans les services CrowdStrike.