Rally Application Support Specialist

Employment Type: Full-time Anticipated Weekly Hours: 40 Time Type: Full-time

Pay Range: $46,988.00 - $102,000.00 (This is a typical pay range and actual salary may vary based on experience, education, geography, and other factors. This position is eligible for CVS Health bonus, commission, or short-term incentive programs.)

Position Overview

At CVS Health, we are building a world of health around every consumer and surrounding ourselves with dedicated colleagues passionate about transforming healthcare. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and over 300,000 purpose-driven colleagues. We care for people where, when, and how they choose, in a way that is uniquely more connected, more convenient, and more compassionate. We do it all with heart, each and every day.

We are seeking a detail-oriented and technically skilled Rally Application Support Specialist to join our software development operations team. This role is responsible for providing day-to-day support for the Rally (formerly CA Agile Central) platform, ensuring optimal performance, user support, and integration with other enterprise tools.

Key Responsibilities

• Provide Tier 1 and Tier 2 support for Rally users across the organization.
• Troubleshoot and resolve issues related to Rally access, permissions, project setup, and reporting.
• Collaborate with engineering, product, and project management teams to ensure Rally is configured to support agile workflows.
• Maintain and enhance Rally dashboards, custom fields, and integrations with other tools (e.g., Jira, ServiceNow, GitHub).
• Monitor system performance and coordinate with vendors or internal IT for escalated issues.
• Document support procedures, FAQs, and training materials for end users.
• Participate in system upgrades, testing, and rollout of new features.

Required Qualifications

• 2+ years of experience supporting Rally or similar agile project management tools.
• Strong understanding of Agile/Scrum methodologies and workflows.
• Proficiency in troubleshooting user issues and managing support tickets.
• Experience with data reporting and dashboard creation within Rally.
• Excellent communication and customer service skills.

Preferred Qualifications

• Experience integrating Rally with other enterprise tools (e.g., Jira, GitHub, ServiceNow).
• Familiarity with REST APIs and scripting for automation.
• Exposure to enterprise ITSM or DevOps environments.
• Rally administrator certification or equivalent experience.

Education

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience.

Company Information

At CVS Health, our people fuel our future. Our teams reflect the customers, patients, members, and communities we serve, and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Benefits

We take pride in our comprehensive and competitive mix of pay and benefits, investing in the physical, emotional, and financial wellness of our colleagues and their families to help them be the healthiest they can be.

In addition to our competitive wages, our great benefits include:

• Affordable medical plan options.
• A 401(k) plan (including matching company contributions).
• An employee stock purchase plan.
• No-cost programs for all colleagues, including wellness screenings, tobacco cessation and weight management programs, confidential counseling, and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits.