Technical Support Engineer
AlphaSenseSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, Software Development, Sustainable TechnologyIndustries
Requirements
Candidates should possess a Bachelor’s degree in Computer Science, Information Technology, or a related field, and demonstrate a strong understanding of application support principles and methodologies. Experience with troubleshooting and resolving technical issues in complex software systems is essential, along with a customer-focused mindset and excellent communication skills.
Responsibilities
The Application Support Engineer will evaluate functionality, troubleshoot bugs, test fixes, and verify functionality based on customer needs or feedback. They will investigate and resolve application issues, ensuring minimal disruption to business operations, provide high-level support for enterprise applications, and collaborate with development teams and infrastructure teams. This role involves monitoring application performance, analyzing re-occurring issues, creating troubleshooting guides, and identifying opportunities for automation to improve support processes, while also ensuring application compliance with regulations, policies, and security standards.
Skills
Application troubleshooting
System diagnostics
Customer support
Technical problem-solving
Application testing
Bug fixing
Collaboration with development teams
Goodleap
Marketplace for sustainable home upgrades and financing
About Goodleap
GoodLeap provides a marketplace for sustainable home solutions, connecting homeowners with professionals who specialize in eco-friendly home improvements. Their platform simplifies the purchasing process by offering a single point of sale technology that allows users to explore various upgrade options and choose flexible payment plans that suit their budgets. Unlike many competitors, GoodLeap focuses specifically on sustainability and partners with over 18,000 professionals nationwide, ensuring a wide range of services and expertise. The company's goal is to help homeowners make environmentally conscious upgrades while saving money, and they also contribute to sustainable energy projects through their partnership with GivePower, donating a portion of their revenue with each transaction.
Key Metrics
Roseville, CaliforniaHeadquarters
2003Year Founded
$778.2MTotal Funding
DEBTCompany Stage
Energy, Fintech, Social Impact, Consumer GoodsIndustries
1,001-5,000Employees