Application Support Engineer

Position Overview

• Location Type: Remote
• Employment Type: Full Time
• Salary: Not specified

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions. Over 1 million homeowners have benefited from our technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support its award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The Application Support Engineer role will demonstrate high technical literacy and ability around applications and systems. As a subject matter expert of GoodLeap proprietary software, this role will advise and internal and external customers. Address technical questions, troubleshoot problems, and guide users to achieve productive use of our software and systems. The Application Support Engineer role is to ensure the smooth operation, maintenance, and troubleshooting of critical business applications. This role will be responsible for diagnosing technical issues, resolving application-related incidents, collaborating with development teams, and improving system efficiency. This role requires strong problem-solving skills, technical expertise, and a customer-focused mindset.

Requirements

• Not specified

Responsibilities

• Evaluates functionality of modules: Troubleshoot bugs, test fixes, and verify functionality based on customer need or feedback.
• Investigate and resolve application issues: Ensuring minimal disruption to business operations.
• Provide high-level support for enterprise applications: Working closely with end users, internal and external teams.
• Continuously monitor application performance and system logs: Proactively identifying potential issues.
• Collaborate with software developers, DevOps, and infrastructure teams: Ensuring stability and performance.
• Conduct in-depth analysis of re-occurring issues: Work with Engineering to ensure issues are resolved and publishing results where required.
• Create and maintain troubleshooting guides, knowledge-based documents and runbooks: For efficient issue resolution.
• Identify opportunities for automation: To improve support processes and reduce manual work.
• Ensure application is functioning per regulations, policies and security standards.
• Be an advocate for installation partners and investment customers: Maintain ownership of requests and follow-up.