Technical Support Engineer
KustomerSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess a Cisco CCNA certification or two years of experience configuring network devices such as routers, switches, and access points, along with proficiency in Windows and IOS environments. Familiarity with mobile devices like smartphones and iPads is preferred, and a strong ability to document, track, and resolve technical issues is essential. Applicants should also have problem-solving skills and strong negotiation abilities, complemented by effective verbal and written communication skills. A Bachelor's degree is preferred, and prior PC desktop or technical support experience with client contact is beneficial. Automotive industry experience and bilingual skills (French or Spanish) are considered advantageous.
Responsibilities
The Associate Technical Support Analyst will receive inbound customer inquiries via various channels, including phone, web chat, and email, creating case logs and guiding clients to timely resolutions. They will troubleshoot software application malfunctions, recommend corrective actions, and submit requests for product changes. The role involves applying knowledge of CDK’s case resolution process, policies, and escalation methodology, attending training, and staying current with evolving internal processes and industry developments. The analyst will provide customer service and remote support, working in a team environment, and performing other ad hoc support duties as assigned, prioritizing competing priorities.
Skills
Customer Support
Troubleshooting
Product Inquiries
Technical Assistance
Communication Skills
Ticket Management
CDK Global
Integrated software solutions for automotive retail
About CDK Global
CDK Global provides integrated software solutions specifically designed for the automotive retail industry. Their products help auto dealerships manage various operations such as billing, customer relationship management (CRM), inventory management, and service scheduling. By using these software tools, dealerships can streamline their processes, improve customer experiences, and increase sales. Unlike many competitors, CDK Global focuses on the unique challenges of the automotive market, including the transition to electric vehicles (EVs), and tailors its solutions to meet these evolving needs. The company's goal is to enhance the efficiency and productivity of its clients through advanced technology, ultimately driving the automotive retail industry forward.
Hoffman Estates, IllinoisHeadquarters
1972Year Founded
IPOCompany Stage
Automotive & Transportation, Enterprise SoftwareIndustries
5,001-10,000Employees