Senior Manager, PRM, Partner Tools & Process
Procore Technologies- Full Time
- Senior (5 to 8 years)
Candidates should possess a Bachelor’s degree and demonstrate at least 7 years of experience in product management, with a strong focus on enterprise applications and support/services systems. Experience with Salesforce Service Cloud, Salesforce Experience Cloud, and related technologies is essential. A deep understanding of customer support, customer success, and professional services operations is required, as well as experience with AI and automation technologies. Experience with FedRAMP and SOX compliance is a significant advantage.
As the Senior Product Manager, you will define and execute the product roadmap for Support & Services systems, including SupportLogic, MarkPrompt, and others, focusing on customer and partner experience optimization. You will drive initiatives to continuously improve support and service delivery, identify and integrate AI and automation technologies, and partner with cross-functional teams to ensure operational efficiency. You will also be responsible for defining and tracking KPIs, managing stakeholder relationships, and ensuring compliance with security and regulatory standards.
Data observability solutions for tech businesses
Cribl operates in the data observability market, helping tech businesses monitor, analyze, and visualize their data for better operational and security insights. The company offers two main products: Cribl Stream and Cribl Edge. Cribl Stream enables businesses to efficiently route and transform logs and metrics, either on their own infrastructure or through cloud services, ensuring timely data delivery. Cribl Edge focuses on collecting and processing real-time observability data from edge devices, which can then be sent to Cribl Stream or other destinations. Cribl distinguishes itself by integrating seamlessly with platforms like Office 365 and Microsoft Azure, allowing clients to enhance their data management capabilities. The company's goal is to create effective data ecosystems that empower organizations to make sense of their data.