Digital Customer Success Manager / Program Owner
Tomo92,000 - 120,000 USD/year
- Full Time
- Junior (1 to 2 years)
$111,000 – $131,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should have 2-4 years of experience in Program Management, Customer Success Operations, or Enablement, ideally in a fast-paced SaaS or startup environment. They should be comfortable managing systems like Salesforce, HubSpot, or Catalyst, and enjoy iterating on process and tooling. Strong communication skills and the ability to work cross-functionally are essential, as is an ownership mindset and a bias toward action and iteration.
Responsibilities
As a Program Manager, Digital Success, the individual will own the day-to-day operations of Catalyst, ensuring strong adoption and usage across the CS team. They will develop and maintain enablement assets, identify opportunities to streamline workflows through templates and automation, partner with CS teams to scope operational asks and measure impact, review and iterate on customer engagement strategies, and ensure customer signals are accurately mapped across CS tooling. Additionally, they will conduct QA for new features, create and deliver enablement for new internal launches, surface key changes impacting Post-Sales teams, and analyze key engagement data to inform program direction.
Skills
Program Management
Customer Success Platforms
Workflow Automation
Cross-functional Collaboration
Data Analysis
Operational Optimization
Documentation
System Enablement
Vanta
Automates SOC 2 compliance for businesses
About Vanta
Vanta simplifies the process of obtaining and maintaining SOC 2 certification, which is essential for organizations that manage sensitive customer data. The company offers a software-as-a-service (SaaS) platform that automates numerous checks to ensure that security controls are effective and compliant with industry standards. This automation helps small to medium-sized enterprises (SMEs) and tech companies monitor risks and vulnerabilities continuously, significantly reducing the time and cost associated with achieving SOC 2 compliance. Vanta's subscription-based model provides clients with a more efficient and cost-effective way to maintain compliance compared to traditional methods. The goal of Vanta is to transform the compliance process, allowing organizations to focus on their core operations while enhancing their security posture.
Key Metrics
San Francisco, CaliforniaHeadquarters
2018Year Founded
$343.4MTotal Funding
SERIES_CCompany Stage
Enterprise Software, CybersecurityIndustries
501-1,000Employees