Program Manager, Digital Success

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: $111K - $131K

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. We’re looking for a Program Manager to join our GTM Program Management team, focused on Digital Success within the Customer Success (CS) organization. You’ll be responsible for driving scaled engagement programs, enabling internal teams through improved workflows and tooling, and helping us build a more proactive and data-informed CS organization. This role is ideal for someone who enjoys solving operational challenges, working cross-functionally, and enabling others through systems, documentation, and automation. It’s a great opportunity to shape how we engage our customer base and scale our internal processes in Post-Sales as Vanta continues to grow.

Responsibilities

• Own the day-to-day operations of Catalyst, our Customer Success Platform (CSP), to ensure strong adoption and usage across the CS team.
• Develop and maintain 1-to-many enablement assets like Loom videos, 1-pagers, and Guru cards to help CSMs better support their books of business.
• Identify opportunities to streamline workflows through templates, automation, and better tooling.
• Partner with CS teams across segments to scope operational or enablement asks, create tailored content, and measure adoption and impact by segment.
• Review and iterate on customer engagement strategies, including CTA design and automated email content driven by product milestones and customer behavior.
• Partner with RevOps to enable new metrics, dashboards, and workflows that support CSM accountability and insights.
• Pull and analyze key engagement and performance data to inform Digital Success team priorities and iterate on program direction.
• Ensure customer signals are accurately mapped across our CS tooling (e.g., SFDC, Catalyst, HubSpot).
• Conduct QA for new features, dashboards, or internal workflows prior to launch.
• Create and deliver enablement for new internal launches - including Loom walkthroughs, decks, and live training—to ensure alignment across global CS teams.
• Surface key changes that impact Post-Sales teams, including updates to workflows, systems, and customer-facing materials.

Requirements

• 2–4 years of experience in Program Management, Customer Success Operations, or Enablement - ideally in a fast-paced SaaS or startup environment.
• Comfortable managing systems like Salesforce, HubSpot, or Catalyst, and enjoy iterating on process and tooling.
• Excellent communicator who can work cross-functionally and translate complexity into clarity.
• Approach problems with an ownership mindset - proactively identifying gaps, driving solutions, and seeing initiatives through from idea to execution.
• Strong sense of ownership and a bias toward action and iteration.
• Excited by the idea of building systems that enable scale - from documentation to automation to training.
• Bonus: Experience with digital success or scaled engagement programs and understanding the levers that drive impact at scale.

What Vanta Offers

• Industry-competitive compensation.
• 100% covered medical, dental, and vision benefits with dependents coverage.
• 16 weeks fully-paid parental Leave for all new parents.
• Health & wellness and remote workplace stipends.
• Family planning benefits through Carrot Fertility.
• 401(k) matching.
• Flexible work hours and location.
• Open PTO policy.
• 11 paid holidays in the US.
• Offices in SF, NYC, London, Dublin, and Sydney.
• To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level.