Sr. Business Analyst (Salesforce)

Position Overview

• Location Type: Remote
• Employment Type: Contract
• Salary: Not specified (To be determined based on experience)

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software. At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose. Join us and be part of a team that is making a real impact. To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Requirements

• Experience: Experience as a Business Analyst
• Certification: Salesforce Certified
• Subject Matter Expertise: Subject Matter Expert (SME)
• Skills:
  • Requirements Gathering
  • Business Process Analysis
  • Agile and Design Thinking methodologies
  • Stakeholder Management
  • Documentation (User Personas, To-Be Process Flows)
  • Understanding of Salesforce roadmap

Responsibilities

• Develop a strong understanding of the current projects and PointClickCare's Salesforce roadmap.
• Build and maintain strong relationships with business stakeholders to ensure alignment of project goals with business needs.
• Lead requirements interviews, workshops, and collaborative sessions to gather business requirements and identify opportunities for process improvements.
• Capture and document detailed business requirements, including user personas and to-be process flows, using Agile and Design Thinking methodologies.
• Work closely with the Business Systems Manager (BSM) to understand the applicable technology strategy, including integration needs and data management considerations.
• Ensure alignment between business needs and technology solutions.

Application Instructions

• Not specified in the provided text. Interested candidates should visit PointClickCare's website (Life at PointClickCare) and/or Glassdoor and LinkedIn to learn more and apply.