Quality Assurance & Customer Support Engineer (California) at Hewlett Packard Enterprise

San Jose, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

NoVisa

Technology, Cloud ComputingIndustries

Requirements

U.S. citizenship required
6-10 years of combined experience in Quality Assurance, software testing, Customer Support, or related engineering roles
Bachelor’s or Master’s in Computer Science, Information Systems, or a related field
Proficient in Python programming language
Strong written and verbal communication skills
Excellent analytical and problem-solving abilities, with a detail-oriented approach
Solid foundation in programming concepts and software development best practices
Proven ability to collaborate effectively within cross-functional teams, identify risks, and communicate project status clearly
Must be able to join team meetings three times a week during early or late hours to support international teams and customers
This is an onsite position requiring commuting to the office 5 days per week
Preferred Qualifications
Experience with UI and API troubleshooting
Experience with Selenium and pytest frameworks
Demonstrated ability to take initiative and be resourceful in problem-solving
Experience writing detailed regression test cases
Familiarity with Django RESTful API
Comfortable working across teams in a fast-paced environment
Basic L2/L3 networking knowledge

Responsibilities

Test, validate, and automate Web GUI and REST API functionality across staging and production environments to support regular releases and maintain product quality
Investigate and reproduce customer-reported issues. Provide clear, consistent updates and timely resolution to ensure high customer satisfaction
Log, track, and manage defects and enhancements, collaborating closely with developers for prompt resolution. Share customer insights and feedback with product and engineering teams to drive continuous improvement
Maintain and update test plans to support regression testing and expand automated test coverage
Build, monitor, and maintain test environments to ensure reliable automation execution and reporting of test results
Write and maintain clear technical documentation for QA and Support teams
Manage and prioritize multiple tasks and projects independently and collaboratively within cross-functional teams to meet deadlines in a fast-paced environment

Skills

Key technologies and capabilities for this role

Test AutomationREST APIUI TestingWeb GUICustomer SupportIssue InvestigationDocumentation

Questions & Answers

Common questions about this position

Is this a remote or hybrid role?

This role is designed as hybrid with an expectation to work on average 2 days per week from an HPE office, but it is also described as an onsite position requiring commuting to the office 5 days per week.

What are the minimum qualifications for this position?

Candidates need U.S. citizenship, 6-10 years of combined experience in Quality Assurance, software testing, Customer Support, or related engineering roles, and a Bachelor’s or Master’s in Computer Science, Information Systems, or a related field, with proficiency in relevant skills.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and supports career growth.

What makes a strong candidate for this role?

A strong candidate will have strong technical skills in testing and automating UI/API features, a customer-focused mindset, a proactive attitude, and the ability to manage multiple tasks independently and collaboratively in a fast-paced environment.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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