Quality Assurance Analyst - Accident & Health Insurance

About the Role

Employment Type: Full time

The Accident & Health (A&H) division of General Insurance is now hiring a Quality Assurance Specialist. This critical role supports the A&H UW Operations teams to ensure accuracy in policy creation and workflow for internal and external customers and provides exceptional customer service for a range of stakeholders. In this role, you will help ensure the team is consistently meeting service levels and performance targets for volume, accuracy, and quality. The ideal candidate will be detail-oriented, thrive when working independently, and communicate effectively.

Key Responsibilities

• Responsible for reviewing all tasks associated with policy and document creation and workflow to ensure the highest quality standards and requirements are consistently adhered to
• Ability to effectively communicate feedback, both positive and constructive, to team members
• Lead the establishment and improvement of quality assurance guidelines and procedures
• Perform regular reporting on both team and individual quality results
• Participate in audits and other quality assurance-related activities
• Maintain underwriting files and documentation to the required standards
• Establish and maintain strong customer relationships with internal teams, sales teams, and external customers
• Undertake ongoing compliance and regulatory training as required
• Adhere to company policies, procedures, and guidelines
• Ensure a positive customer experience for clients and colleagues
• Work effectively and collaboratively as part of the team
• Assist in completion of ad-hoc projects

Qualifications

• 3+ years of customer service or related experience. Must have insurance experience.
• Prior experience with insurance products including quote process, new policy issuance, renewals, and endorsement processing a major plus.
• Accident & Health insurance lines experience also a plus.
• Proven ability and success related to roles and tasks requiring outstanding attention to detail
• Strong aptitude for basic computer systems such as Microsoft Office (including Outlook, Word, and Excel) Adobe
• Excellent written and verbal communication skills with both internal and external customers as shown by part experience in a customer driven environment
• Ability to work in fast-paced and ever-changing environment
• Strong organizational skills and ability to handle multiple priorities
• Excellent problem-solving skills
• Knowledge of quality standards
• Data analysis and/or process improvement experience
• #LI-CY1

Our Culture and Benefits

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters. At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world. American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion.