Processing Analyst

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Smart Mobility, Tolling, Transportation TechnologyIndustries

Requirements

Candidates should possess a Bachelor's degree in business or computer science, or have equivalent work experience. Strong proficiency in Microsoft Office Suite, excellent verbal and written communication skills, leadership, time management, and critical thinking abilities are essential. A solid understanding of statistics and trend analysis is also required.

Responsibilities

The Processing Analyst will manage daily assignment operations by monitoring inventory and staffing levels to meet SLA requirements. They will facilitate calls with supervisors, review targets, and present program volumes and trends. Responsibilities include monitoring volume for abnormalities, ensuring the timely flow of events with partners, and engaging in service recovery for escalated customer issues. The analyst will oversee real-time responses to incidents, design and maintain databases for service statistics, and act as a subject matter expert on scheduling practices. They will analyze staffing model results, recommend workforce adjustments, meet with management to improve forecasts, and ensure staff are properly trained and allocated. Additionally, they will approve work schedules and time off requests, and perform other assigned duties.

Skills

Workforce Management

Inventory Management

Adaptability

Innovation

Problem Solving

Customer Service

Data Analysis

Trend Analysis

Workflow Monitoring

Verra Mobility

Smart transportation solutions for road safety

About Verra Mobility

Verra Mobility provides smart transportation solutions aimed at improving road safety and enhancing the overall transportation experience. The company develops technology that helps monitor and improve driver behavior, making roads safer for everyone. For instance, they have implemented school bus stop arm safety camera programs in New York to enforce traffic laws and protect children around school buses. Verra Mobility works with various clients, including government agencies, commercial fleets, and rental car companies, offering customized solutions to meet their specific transportation needs. Unlike many competitors, Verra Mobility focuses on building strong partnerships and delivering tailored services, which helps them stand out in the smart transportation market. The company's goal is to create safer and more connected transportation systems that benefit communities worldwide.

Mesa, ArizonaHeadquarters

1987Year Founded

$1,000MTotal Funding

IPOCompany Stage

Data & Analytics, Automotive & TransportationIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Emerging smart mobility startups may erode Verra Mobility's market share.

Reliance on government contracts exposes Verra Mobility to political and budgetary changes.

Data privacy concerns could increase compliance costs and operational challenges.

Differentiation

Verra Mobility leads in smart mobility with over 8.5 million vehicles managed.

The company operates 4,000+ safety cameras, enhancing road safety and driver behavior.

Verra Mobility's customized solutions address complex transportation challenges for diverse clients.

Upsides

AI-driven traffic systems enhance smart city solutions with real-time data analytics.

IoT integration in transportation grows 20% annually, boosting Verra Mobility's smart solutions.

Global automated tolling market to reach $10 billion by 2025, aligning with Verra's expertise.

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