Project Manager, Partner Professional Services at Dialpad

Kitchener, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, CommunicationsIndustries

Requirements

Customer-centric mindset with a love for organization and helping new customers get started
Ability to own the entire deployment process from initial call to final steps
Expertise in guiding customers through Dialpad deployment methodology
Strong relationship management skills with partners and shared customers
Ability to collaborate closely with Sales, Customer Success, and Support teams
Proficiency in utilizing cloud platforms and tools (e.g., Salesforce, PSA tools) for project management and customer health tracking
Capability to conduct admin training sessions, configure integrations, support device provisioning, and troubleshoot complex issues
Ability to work US hours

Responsibilities

Take full ownership of customer deployment projects, ensuring successful implementation of all Dialpad products and features
Apply the Dialpad deployment methodology and leverage various tools to seamlessly onboard customers
Manage changes to deployment scope and schedule, identify potential risks, and implement mitigation strategies
Cultivate and maintain strong relationships with customers and key stakeholders, ensuring clear communication and alignment
Create and maintain thorough project documentation, recording all details, decisions, and progress
Meet regularly with customers to verify and track project requirements and deliverables
Partner with Dialpad Solution Architects to form dedicated deployment teams for customer success and project delivery
Ensure projects are delivered on time, within scope, and meet success criteria
Conduct admin training sessions, assist with integrations, support device provisioning, and troubleshoot issues
Monitor and report on project status to manager and leadership team, escalating issues as needed
Address challenges during the project lifecycle to deliver exceptional customer experiences

Skills

Key technologies and capabilities for this role

Project ManagementCustomer DeploymentProfessional ServicesPartner ManagementCustomer OnboardingOrganizational SkillsDeployment Process

Questions & Answers

Common questions about this position

What are the key traits Dialpad looks for in employees?

Dialpad seeks individuals who are Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Is this role remote or does it require specific working hours?

Candidates must be able to work US hours, but no specific location or remote policy is detailed.

What are the main responsibilities of this Project Manager role?

The role involves taking full ownership of customer deployment projects, applying Dialpad's deployment methodology, managing changes to scope and schedule, and cultivating relationships with customers and stakeholders.

What is the reporting structure for this position?

This position reports directly to the Senior Manager, Partner Professional Services.

What qualities make a strong candidate for this role?

Strong candidates are customer-centric, love organization, enjoy helping new customers get started, and can own the entire deployment process while collaborating across teams.

Dialpad

AI platform for customer engagement and collaboration

About Dialpad

Dialpad offers an AI-powered platform designed to enhance customer engagement, sales, and team collaboration. Its key features include real-time transcription of conversations, sentiment analysis to gauge the mood of discussions, live coaching for sales representatives, and predictive customer satisfaction (CSAT) scores to forecast client satisfaction. This platform serves a diverse clientele, from small businesses to large corporations, and operates on a subscription-based model. Dialpad distinguishes itself from competitors through its rapid product innovation and strong partnerships, such as its collaboration with the Sacramento Kings basketball team, which includes community programs like The Huddle Lab for young entrepreneurs. The company has received recognition from G2 in various categories, including Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Dialpad's goal is to leverage AI to improve customer service and sales effectiveness.

San Ramon, CaliforniaHeadquarters

2011Year Founded

$437.7MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees