Project Manager, Audience Solutions

Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Human Insight, Customer Experience, Market ResearchIndustries

Requirements

The ideal candidate possesses a strong understanding of market research, participant sampling, or UX/CX recruitment, with experience in fieldwork management, panel coordination, or participant recruitment. They must be comfortable consulting with clients on recruitment strategy and screener design, adept at managing project timelines, deliverables, and budgets, and possess strong communication and relationship-building skills. Detail-orientation, proficiency in Excel or Google Sheets for data analysis, and a collaborative mindset are essential. Experience with Salesforce, Monday.com, or Zendesk is a plus.

Responsibilities

The Project Manager, Audience Solutions will lead the planning, execution, and delivery of participant recruitment projects for customer research studies. This includes consulting with clients and internal teams to understand recruitment needs, recruiting participants globally using internal or external panels, and designing and refining screeners for high-quality participant matches. The role also involves tracking and reporting on study progress, providing insights and recommendations, offering timely updates to stakeholders, and ensuring accurate pricing and billing. Collaboration with cross-functional teams to align recruitment with scope and timelines is also a key responsibility.

Skills

Project Management

Participant Recruitment

Client Management

Stakeholder Management

Research Studies

Customer Research

Human Insight

Customer Experience

UserTesting

Provides customer insights for digital products

About UserTesting

UserTesting provides organizations with valuable customer insights to improve the development and delivery of digital products and experiences. Their platform allows clients to quickly gather feedback from a diverse audience, which helps in understanding user needs and preferences. This feedback can be obtained early in the product development cycle, reducing uncertainty and enhancing the relevance of the data collected. UserTesting differentiates itself by offering the most comprehensive experience research solution in the market, catering to a wide range of clients from small businesses to large enterprises. The company operates on a subscription-based model, generating revenue through recurring fees for access to its platform and services.

San Francisco, CaliforniaHeadquarters

2007Year Founded

$147.6MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Risks

Increased competition from AI-driven platforms threatens UserTesting's market share.

Privacy regulations like GDPR may limit UserTesting's data collection capabilities.

Economic downturns could reduce client spending on user research services.

Differentiation

UserTesting offers a comprehensive on-demand human insights platform for customer-centric decisions.

The platform provides rapid, high-quality feedback from a diverse, global audience network.

UserTesting's extensive experience research solution minimizes guesswork in product development.

Upsides

UserTesting powers insights for 60% of the top 100 most valuable brands in 2024.

The company is expanding its global market presence with new executive appointments.

Growing demand for remote user testing solutions boosts UserTesting's market potential.

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