Project Coordinator I, (Monday-Friday MST)

United States

Apply with AI Apply

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Market ResearchIndustries

Requirements

Candidates must have at least 1 year of experience in a client-facing role, such as account management, project management, or customer support. A Bachelor's degree is strongly preferred. The candidate must be a self-starter, comfortable with ambiguity, and fully available to work Monday-Friday from 9 AM to 5 PM MST. Applicants must be located in the United States and authorized to work without visa sponsorship. Startup experience, Zendesk experience, experience handling a high volume of projects, and experience at a User Research Agency are considered bonus qualifications.

Responsibilities

The Project Coordinator will manage client projects and their recruitment needs, ensuring client satisfaction through excellent communication and support. Key duties include quality assurance and launching recruitment for submitted projects, managing the full lifecycle of researcher projects, and conducting proactive outreach to researchers. The role also involves covering for other team members when they are out of office and acting as a product expert by staying updated on new product releases and features. Additionally, the coordinator will handle incoming customer communications, provide timely support and troubleshooting, and contribute ideas to team goals.

Skills

Project Management

Client Communication

Customer Support

Troubleshooting

Product Knowledge

User Research

User Interviews

Connects businesses with research participants

About User Interviews

User Interviews connects businesses with participants for user research, simplifying the recruitment process for product testing, surveys, and interviews. The platform features over 350,000 vetted participants, allowing clients like product managers and UX researchers to find suitable candidates quickly. It operates on a pay-per-use model, where clients only pay for completed sessions, making it a more affordable option compared to traditional methods. Users can customize their search using tags and filters based on profession, geography, and demographics. Additionally, the Research Hub helps manage research activities by tracking participant history and automating communication, which is beneficial for ongoing research needs. The goal of User Interviews is to streamline the user research process, enabling businesses to gather insights and make informed product decisions.

New York City, New YorkHeadquarters

2015Year Founded

$42.3MTotal Funding

SERIES_BCompany Stage

Data & Analytics, EducationIndustries

201-500Employees