[Remote] Program Director at ServiceNow

Candidates must possess a minimum of 12 years of progressive experience in a professional services organization, with at least 8 years of enterprise-level software implementation experience. Prior experience implementing or supporting ServiceNow products in an enterprise environment is required, along with excellent cross-functional project management skills including planning, scheduling, monitoring, and stakeholder reporting. Demonstrated experience in leading key projects and strategic customer programs from inception to successful roll-out is essential. The role also requires experience leveraging AI into work processes, decision-making, or problem-solving, excellent documentation and presentation skills, exceptional interpersonal skills, experience leading large teams, demonstrated success in driving complex issues through analysis and resolution, experience working collaboratively and cross-functionally, excellent written and verbal communication skills, and a strong customer orientation with the ability to anticipate and act. The ability to travel up to 50% is also necessary.