Professional Services Manager

Position Overview

SailPoint is seeking a self-directed, highly motivated, and experienced Professional Services Manager (PSM) to join our dynamic team. As a PSM, you will be instrumental in overseeing and building a services organization, fostering strong professional relationships, and ensuring the successful delivery of SailPoint's identity security solutions. You will combine your management expertise with our world-class product and process training to excel in delivering our SaaS and/or Software solutions.

Why SailPoint?

• Impactful Work: Empower the largest, most complex organizations by putting identity at the Center of Security and IT.
• Innovative Culture: Work with smart people in a fun, innovative environment where you can truly make a difference.
• Growth Opportunities: Experience great technical and career growth opportunities.
• Recognition: We are known as a company where everyone wants to work, backed by numerous awards.
• Benefits: Enjoy small-company atmosphere with big-company benefits.

Who You Are

• A highly motivated and experienced leader with a proven track record in building and maintaining professional relationships.
• Comfortable communicating with individuals at all organizational levels.
• Possess exceptional leadership, communication, organizational, and problem-solving abilities.
• Skilled in balancing customer, team, and individual needs while contributing to a positive work environment.
• An exceptional multitasker, adept at managing deadlines, gauging risks, and creatively resolving issues.
• Proactive in identifying growth areas, evaluating best practices, and presenting solutions.

What You’ll Do

• Customer Journey Support: Manage the strategic efforts required to deliver SailPoint’s solutions, supporting each customer’s journey.
• Onboarding & Development: Within the first month, shadow projects and sales efforts with tenured management to understand responsibilities and begin taking accountability for client experience.
• Portfolio Management: By the end of three months, be responsible for engagement scoping, client communication, internal team management, escalation support, and overall service delivery for your portfolio.
• Team Leadership: Within the first year, oversee a team of managers responsible for the full scope of customer engagements.
• Trusted Advisor: Demonstrate status as a trusted advisor to customers, peers, and leaders, fostering the professional growth of your team members and helping them achieve their goals.

Responsibilities

• Ensure services are provided, implemented correctly, and billed in a timely and accurate manner.
• Partner cross-functionally during the sales process, owning the services portions of deals, including presentations, RFP responses, and proposal/SOW generation.
• Interact with sales representatives and sales leadership during both pre-sales and post-sales (delivery) phases.
• Serve as the senior point of contact for client escalations.
• Oversee the financials of your team’s projects, focusing on profitability and productivity to ensure long-term client success.
• Collaborate with the Resource Management Office (RMO) to mediate and prioritize staff resources, strategically aligning with the needs of the overall PS business.
• Provide project management duties for customer engagements as needed.
• Provide strategic updates on client performance to SailPoint Senior Management.
• Deliver regular status updates to account teams and Sales Managers.
• Work closely with Customer Success Managers to establish and maintain customer satisfaction throughout the customer lifecycle.

Employment Type

Full time

Location Type

[Information not provided]

Salary

[Information not provided]