[Remote] Professional Services Manager at SailPoint

Dubai, Dubai, United Arab Emirates

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Identity and Access Management, IT ServicesIndustries

Requirements

Candidates should possess a proven track record in building and maintaining professional relationships, demonstrating exceptional leadership, communication, organizational, and problem-solving abilities, and exhibiting comfort communicating with individuals at all organizational levels. They should also be skilled in balancing customer, team, and individual needs while contributing to a positive work environment, and adept at managing deadlines, gauging risks, and creatively resolving issues.

Responsibilities

The Professional Services Manager will manage the strategic efforts required to deliver SailPoint’s solutions, supporting each customer’s journey, oversee engagement scoping, client communication, internal team management, escalation support, and overall service delivery for their portfolio, partner cross-functionally during the sales process, own the services portions of deals, interact with sales representatives and sales leadership, serve as the senior point of contact for client escalations, oversee the financials of their team’s projects, collaborate with the Resource Management Office (RMO), provide project management duties for customer engagements as needed, provide strategic updates on client performance, deliver regular status updates to account teams and Sales Managers, and work closely with Customer Success Managers to establish and maintain customer satisfaction throughout the customer lifecycle.

Skills

Leadership

Communication

Organizational Skills

Problem-Solving

Relationship Building

Customer Management

Project Management

Strategic Planning

SailPoint

Provides identity security solutions for enterprises

About SailPoint

SailPoint provides identity security solutions that help organizations manage and protect digital identities. Its main products, including IdentityIQ, IdentityNow, and File Access Manager, assist businesses in ensuring compliance with regulations, reducing risks, and controlling access to sensitive information. These products work by giving organizations visibility into who has access to what data, allowing them to manage permissions effectively. SailPoint stands out from competitors by utilizing advanced technologies like artificial intelligence and machine learning to enhance its identity governance capabilities. The company's goal is to be a trusted partner for enterprises in navigating the complexities of identity security, ensuring that they can securely manage access to their critical information.

Austin, TexasHeadquarters

2004Year Founded

$20.7MTotal Funding

IPOCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Risks

Emerging identity management startups increase competition, potentially eroding market share.

Rapid technological changes may outpace SailPoint's innovation, risking solution obsolescence.

Integration challenges with acquisitions like SecZetta may disrupt services or misalign strategies.

Differentiation

SailPoint specializes in managing and securing digital identities for enterprises.

The company leverages AI and machine learning to enhance identity security solutions.

SailPoint's IdentityIQ provides visibility and control over user access.

Upsides

Growing demand for remote work security boosts SailPoint's remote access management features.

Rising adoption of AI-driven identity analytics aligns with SailPoint's AI capabilities.

Increased regulatory requirements drive demand for SailPoint's identity governance solutions.

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