Production Readiness Manager at Workday

Costa Rica

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, TechnologyIndustries

Requirements

BS or MS in a Technical Degree (e.g., Computer Science, MIS) or equivalent technical work experience
Technical competence and continuous interest in Workday products
Knowledge of Workday's Architecture and ability to demonstrate it on all engagements
Ability to use indirect influence and successfully engage with Senior Leadership, Technical, and Functional staff to overcome challenges and drive issues to resolution
Outstanding time management and prioritization skills
Hyper-attention to detail
Ability to own and drive customer escalations for blocking issues
Effectively using sound business judgement, risk avoidance, and coordinate team efforts to solve problems
Ability to thrive with ambiguity and manage challenges in a fast-paced environment
Pride in producing quality results
Enjoy working closely with others, building strong cross-functional relationships
Create a safe teamwork environment, passion for learning, sharing new insights, and respectfully challenging the status quo
Non-dogmatic, framework-agnostic approach to learning and project work
Resourceful and able to act independently even in uncertain scenarios
Ambitious and self-driven with passion for strong customer relations
Ability to turn complex technical architecture into a simple and engaging storytelling experience
Accurately report status and skilfully manage issues, risks, and concerns
Effectively implement change management strategies

Responsibilities

Provide personalised support during deployment period for largest and most strategic customers
Guide customers through pre-deployment performance testing and business-critical activities in production
Coordinate internally to meet project deliverables on time
Help customers improve performance and effectively manage their operations
Ensure successful performance testing and transition to production for large deployments or high-volume business-critical activities
Collaborate with internal teams to drive the resolution of performance issues
Act as the "voice of the customer" and take full ownership of the engagement during deployment
Build strong relationships with customers and implementation partners
Manage customer expectations
Use indirect influence to drive timely resolution of issues

Skills

Key technologies and capabilities for this role

Project ManagementPerformance TestingCustomer RelationsDeployment ManagementIssue ResolutionTeam CoordinationTechnical Expertise

Questions & Answers

Common questions about this position

What is the employment type for this role?

This is a full-time position.

Is this role remote or does it require office work?

This information is not specified in the job description.

What key skills are needed for the Production Readiness Manager role?

Key skills include technical competence in Workday products and architecture, ability to use indirect influence with senior leadership and staff, outstanding time management and prioritization, hyper-attention to detail, and thriving in ambiguity in a fast-paced environment.

What is the company culture like at Workday?

Workday has an employee-centric, collaborative culture that puts people first, emphasizes happiness, development, and contribution of every Workmate, and encourages authenticity while looking after people, communities, and the planet.

What makes a strong candidate for this Production Readiness Manager position?

Strong candidates demonstrate technical expertise in Workday products and architecture, excel at building customer relationships and using indirect influence to resolve issues, own escalations with hyper-attention to detail, and thrive in fast-paced environments with ambiguity.

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

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