Workday Manager, Global Application Managed Services (AMS)

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

The Manager – Global Application Managed Services (AMS) is expected to provide expert guidance to the AMS management team and their subsequent team members. This individual will play a key role in helping our clients plan and meet their business objectives and ensure successful end user adoption during a Workday post-production lifecycle. This individual will provide senior-level guidance and delivery of Workday solutions. The Manager will assist the sales team with sales activities, including orals, estimations, and Statements of Work (SOWs). This person works closely with Service Delivery Managers, Project Managers, and Managing Consultants to lead and act as a liaison between the AMS teams and the Senior Director of AMS. This person will assist in identifying business needs, staffing projects, enabling practice asset development, and ensuring that the work/life balance of our consultants is monitored and adjusted appropriately.

Requirements

• Experience: 3-5 years of Workday (or other ERP) Consulting implementation experience.
• Education: Bachelor’s degree or equivalent.
• Team Leadership: Proven experience leading a virtual team.
• Skills:
  • Workday Integration and/or Extend certification (mandatory).
  • Knowledge of AMS & Implementation methodologies.
  • SLA constructs understanding and adherence.
  • Experience with reporting (including scheduled reports), business process maintenance, security administration, data loads and data audits.
  • Sales engagement experience (estimating and presenting to prospects).

Responsibilities

• Lead a team of Workday consultants across multiple engagements.
• Onshore Integration lead who leads Integration\Extend workstream for the assigned set of accounts.
• Collaboratively work with the GDC team on day-to-day activities, incidents, root cause analysis, and other work requests.
• Provides on-call support and holiday coverage as required.
• Coordinate with external and internal stakeholders to create high business impact.
• Contribute to the operational efficiency of the Workday practice.
• Proactively identify and develop reporting dashboards to improve Workday utilization, creating solutions that support metrics for IT and the business at large.
• Work with clients to identify/resolve all issues that could impact project scope and/or timeframe.
• Maintain the Workday platform with a focus on reporting, business process maintenance, security administration, data loads and data audits.
• Ensures system design fits the needs of the user.
• Comfortable with leading multiple tasks and projects simultaneously, prioritize tasks effectively, and thrive in a fast-paced, dynamic environment.
• Ability to ensure team delivers the project deliverables on time and do consistent timely reminders with vendors and project team.
• Drive continual business processes improvements throughout the organization.

Application Instructions

• Not specified.

Company Information

• Not specified.