Product Support Specialist - Philippines

Philippines

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₱1,200,000 – ₱1,700,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, BiotechnologyIndustries

Requirements

Candidates should have experience with complex and rapidly evolving products and possess strong problem-solving skills. They must demonstrate keen attention to detail, provide thorough and clear responses, and be empathetic. Prior B2B support experience with Small Business through Enterprise organizations is required. The role is remote, requiring self-starters who are comfortable working weekend shifts.

Responsibilities

The Product Support Specialist will provide world-class support to customers in Europe and Asia, handling tickets that require complex integration troubleshooting and providing detailed workflow instructions. They will also work on projects to improve support processes, such as synthesizing technical information for team enablement and developing workflow automation.

Skills

Product Support

Customer Service

Troubleshooting

Integration

Workflow Automation

Technical Writing

Communication

Problem-Solving

Ownership

Principled Thinking

Ashby

Hiring solutions for scaling companies

About Ashby

Ashby provides hiring solutions that help companies grow by streamlining their recruitment processes. The platform includes features like applicant tracking, interview scheduling, and analytics, which allow teams to manage their hiring efficiently. Unlike many competitors, Ashby focuses on serving scaling companies and offers a subscription-based service model. The goal of Ashby is to enable organizations to meet their recruitment targets quickly and effectively, ensuring they can hire the right talent to support their growth.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$62.7MTotal Funding

SERIES_CCompany Stage

Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Parental Leave

Company Equity

Stock Options

401(k) Company Match

Risks

Emerging startups with innovative features at lower costs threaten Ashby's market share.

Rapid AI advancements may outpace Ashby's current technology, reducing platform attractiveness.

Economic downturns could lead to reduced hiring budgets, impacting Ashby's revenue.

Differentiation

Ashby offers enterprise-grade recruitment software tailored for high-growth companies.

The platform includes applicant tracking, interview scheduling, and analytics for efficient hiring.

Ashby serves notable clients like Opendoor, Reddit, and Notion, enhancing its market credibility.

Upsides

Ashby raised $30M in Series C funding, boosting its growth potential.

The rise of remote work increases demand for Ashby's virtual hiring capabilities.

Growing use of data analytics in recruitment aligns with Ashby's focus on analytics.

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