Product Support Specialist at Secoda

Toronto, Ontario, Canada

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CA$60,000 – CA$65,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, DataIndustries

Requirements

Minimum of 1 year of experience in a Technical Customer Support capacity
Strong and confident communicator who leads with empathy and urgency
Technically minded and product focused
Natural curiosity and a fast-learning ability
Nice to haves: Experience navigating the unique challenges of early-stage startups; Familiarity with SQL, Javascript, APIs, and GitHub (curiosity to learn desirable if no direct experience)

Responsibilities

Respond with urgency and deliver rapid, accurate, and thoughtful answers to Customer queries
Track and follow up on outstanding issues, keeping stakeholders informed of their status
Develop and nurture customer relationships through communications
Communicate trends and make recommendations to update and build internal knowledge bases
Proactively track requests and commonly recurring issues, identifying and reporting bugs and technical issues to the engineering and product team
Collaborate closely with the Customer team by actively participating in daily team meetings and discussions

Skills

Key technologies and capabilities for this role

SQLJavaScriptAPIsGitHubCustomer SupportTechnical SupportBug Reporting

Questions & Answers

Common questions about this position

What is the salary for the Product Support Specialist role?

The salary range is CA$60K - CA$65K.

What is the work arrangement or office policy at Secoda?

Secoda follows a Hybrid Office Policy with in-office days on Tuesdays, Thursdays, and every other Friday. They have a beautiful office in Liberty Village and provide lunch for the team every other Friday.

What skills and experience are required for this position?

Candidates need a minimum of 1 year of experience in a Technical Customer Support capacity, strong communication skills with empathy and urgency, technical mindedness, product focus, natural curiosity, and fast-learning ability. Nice to haves include experience with early-stage startups and familiarity with SQL, Javascript, APIs, and GitHub.

What is Secoda's company culture like?

Secoda prioritizes ambitious, self-starting great teammates with a deep sense of ownership and impact on the mission. They value curiosity, leading with interest in customers and data, resilience in the startup environment, in-person time together, team activities, retreats, and social events.

What benefits does Secoda offer?

Benefits include competitive base and variable compensation with equity, medical/dental/vision coverage from day 1, $1000 Healthcare Spending Account, $500 Taxable Spending Account, unlimited time off, mat and pat leave top-up, $1000 Learning & Development benefit, team activities, retreats, and lunch on in-office days.

Secoda

Data management and enablement platform

About Secoda

Secoda provides a platform for data management and enablement, helping organizations track, document, and discover their data efficiently. The platform is especially useful for businesses that deal with large amounts of data, ensuring that it is accessible, understandable, and trustworthy. Key features include data lineage tracking, which shows the origin and flow of data, and comprehensive data documentation tools that help create data dictionaries and metadata repositories. This functionality enhances transparency and trust in the data used by teams. Secoda serves a wide range of clients, from small startups to large enterprises, and operates on a subscription model, allowing clients to access various features based on their needs. The goal of Secoda is to provide a single source of truth for data, improving collaboration and productivity within data-centric organizations.

Toronto, CanadaHeadquarters

2021Year Founded

$15.6MTotal Funding

SERIES_ACompany Stage

Data & Analytics, Enterprise SoftwareIndustries

11-50Employees