Product Support Specialist
Tremendous- Full Time
- Entry Level & New Grad
Candidates should possess a passion for technology, quality, and Linear’s mission, along with excellent communication and customer service skills and experience working with a technical or engineering user base. They should be able to adapt their communication approach to non-technical users, and have experience troubleshooting technical issues, including APIs and integration setups. Familiarity with SQL, Javascript, APIs, and GitHub is a plus, though curiosity to learn these areas is also valued.
As a Product Support Specialist, you will support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery, and investigate and resolve inbound customer issues reported through various channels. You will partner with the engineering team to document and reproduce bugs, surface trends and insights from customer feedback to inform product choices, and lead strategic projects to improve the support experience and internal enablement. Additionally, you will engage a technical customer community via social channels and contribute to technical documentation during product betas and rollouts.
Software development tool for task management
Linear is a software development tool that helps teams build products more efficiently. It provides features for task management, issue tracking, and workflow customization, making it suitable for both startups and large enterprises. The platform simplifies complex tasks by breaking them down into manageable sub-issues, which enhances productivity. It includes automated backlog management to save time by auto-closing and archiving issues. Linear is designed for speed, offering rapid keyboard shortcuts and real-time synchronization. Users can create custom workflows and views to tailor the platform to their needs. A unique feature called "Cycles" helps teams prioritize their work by automatically tracking started issues and rolling over unfinished tasks to the next cycle. Linear's goal is to streamline the software development process, allowing teams to focus on building great products.