[Remote] Product Support Specialist at Linear

North America

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Software / SaaS, Customer SupportIndustries

Skills

Key technologies and capabilities for this role

Customer SupportTechnical TroubleshootingAPIsIntegration SetupsSQLJavascriptGitHubCommunicationProblem-SolvingAdaptability

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position with a remote-only company policy, supporting hiring within US time zones.

What benefits are offered?

Benefits include competitive salary and equity, health/dental/vision insurance (US), 5 weeks paid vacation, 4 months paid parental leave, paid co-working space, regular team events, and work-life balance.

What skills are required for this role?

Key requirements include excellent communication and customer service skills, experience troubleshooting technical issues like APIs and integrations, ability to reproduce bugs across environments, and familiarity with SQL, JavaScript, APIs, and GitHub.

What is the team like at Linear?

Linear has a small and mighty team, distributed across North America and Europe, with a focus on making customer support feel like an extension of the product experience.

What makes a strong application for this role?

Strong candidates show passion for technology, quality, and Linear’s mission, along with experience supporting technical users and troubleshooting issues, even if learning new technical areas with curiosity.

Linear

Software development tool for task management

About Linear

Linear is a software development tool that helps teams build products more efficiently. It provides features for task management, issue tracking, and workflow customization, making it suitable for both startups and large enterprises. The platform simplifies complex tasks by breaking them down into manageable sub-issues, which enhances productivity. It includes automated backlog management to save time by auto-closing and archiving issues. Linear is designed for speed, offering rapid keyboard shortcuts and real-time synchronization. Users can create custom workflows and views to tailor the platform to their needs. A unique feature called "Cycles" helps teams prioritize their work by automatically tracking started issues and rolling over unfinished tasks to the next cycle. Linear's goal is to streamline the software development process, allowing teams to focus on building great products.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$50.8MTotal Funding

SERIES_BCompany Stage

Enterprise SoftwareIndustries

51-200Employees