Support Engineer
MixpanelSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software / SaaS, Customer SupportIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full-Time
- Salary: Not specified
- Company: Linear
- Mission: To bring magic back to software by building an issue tracking and project management tool.
- Founded: 2019
- Team Size: Small and mighty, distributed across North America and Europe.
- Remote Policy: Fully remote company.
Requirements
- Passion about technology, quality, and Linear’s mission.
- Excellent communication and customer service skills.
- Experience working with a technical or engineering user base.
- Ability to adapt communication to non-technical users.
- Experience troubleshooting technical issues, including APIs and integration setups.
- Ability to reproduce bugs with Linear and integrations in various environments (browsers, Windows, Mac, Mobile).
- Familiarity with SQL, Javascript, APIs, and GitHub (a plus).
- Curiosity to learn about technical areas if direct experience is lacking.
Responsibilities
- Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, and feature/integration discovery.
- Investigate and resolve inbound customer issues through email, Slack, and X.
- Partner with the engineering team to document and reproduce bugs.
- Surface trends and insights from customer feedback to inform product choices.
- Lead strategic projects to improve the support experience, product operations, and internal enablement.
Application Instructions
- Please note: Linear is an equal-opportunity employer and a remote-only company.
- At this time, the role supports hiring within the US time zones.
Company Information
- Company: Linear
- Founded: 2019
- Growth: Experienced incredible organic growth.
- Focus: Customer support should feel like an extension of the product experience.
- Benefits:
- Interesting and challenging work
- Work-life balance
- Competitive salary and equity
- Employee-friendly equity terms (early exercise, extended exercise)
- Paid lunch and coffee during workdays
- Remote work, no commuting
- Paid co-working space/desk at an office
- Health, dental, and vision insurance (US)
- Regular team events and offsites
- 5 weeks of paid vacation
- 4 months of paid parental leave
Skills
Customer Support
Technical Troubleshooting
APIs
Integration Setups
SQL
Javascript
GitHub
Communication
Problem-Solving
Adaptability
Linear
Software development tool for task management
About Linear
Linear is a software development tool that helps teams build products more efficiently. It provides features for task management, issue tracking, and workflow customization, making it suitable for both startups and large enterprises. The platform simplifies complex tasks by breaking them down into manageable sub-issues, which enhances productivity. It includes automated backlog management to save time by auto-closing and archiving issues. Linear is designed for speed, offering rapid keyboard shortcuts and real-time synchronization. Users can create custom workflows and views to tailor the platform to their needs. A unique feature called "Cycles" helps teams prioritize their work by automatically tracking started issues and rolling over unfinished tasks to the next cycle. Linear's goal is to streamline the software development process, allowing teams to focus on building great products.
San Francisco, CaliforniaHeadquarters
2019Year Founded
$50.8MTotal Funding
SERIES_BCompany Stage
Enterprise SoftwareIndustries
51-200Employees