Product Support
AshbySalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
InternshipJob Type
UnknownVisa
Consumer Software, SaaSIndustries
Requirements
Candidates should possess at least 2 years of experience in customer support or a related field, ideally within a SaaS or technology company, and a college degree or higher. Experience with hourly work and data entry is required, along with exceptional communication skills, strong problem-solving abilities, and a customer-focused approach.
Responsibilities
The Product Support Specialist will accurately input and update data in accordance with established policies & procedures, verify data accuracy and consistency, assist in resolving data discrepancies and issues, work closely with the team to enhance data management processes and efficiency, maintain and organize databases, stay up-to-date on product features and changes, and collaborate with cross-functional teams to resolve complex customer issues.
Skills
Data Entry
Customer Support
Communication
Problem-Solving
Critical-Thinking
Data Management
Viral Nation
Influencer and social media marketing agency
About Viral Nation
Viral Nation is an influencer and social media marketing agency that helps brands enhance their digital presence through services like influencer marketing, paid performance, and creative content. The company uses proprietary technologies, including machine learning and AI, to assist clients in transitioning to a social-first approach. What makes Viral Nation different is its ability to combine paid and organic marketing strategies, adapting to changes in social media algorithms for better results. The goal is to help clients achieve measurable growth in return on ad spend (ROAS) and reduce customer acquisition costs (CAC).
Chicago, IllinoisHeadquarters
2014Year Founded
$178.3MTotal Funding
LATE_VCCompany Stage
Consumer Software, AI & Machine LearningIndustries
201-500Employees