Product & Support Officer at Global Payments

Santa Venera, Southern Region, Malta

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Payments, Financial ServicesIndustries

Requirements

O Level standard of Education
Ideally possess a minimum of one year of experience in office duties
A good level of written and spoken English and Maltese
Proficient in MS Word and Excel and basic IT competency while eager to learn new systems as required
Ability to build and maintain good working relationships
Highly flexible with excellent organisational skills and customer service skills
Able to work on own initiative and prioritise workload
A good team player

Responsibilities

Assist customers and partners whenever they engage with the company by telephone or by email regarding any enquiries, troubleshooting problems and provide information regarding the organization’s products or services
Visit customers when necessary to service existing and newly acquired customers or handling inactive customers
Ensure daily operation including application input and maintaining/keeping systems up-to-date with the customers’ info
Take action on any technical issues while liaising internally to be able to solve. Report incidents in the case of incorrect functionality
Assist in projects to ensure that these are implemented within the agreed timeframes
Assist in any PoS User Acceptance Testing (UAT) so this is done in a timely manner to meet the deadlines
Support the line manager in the compiling and submission of Monthly Returns
Handle any back office duties within the Operations Department

Skills

Key technologies and capabilities for this role

MS WordCustomer ServiceTroubleshootingUser Acceptance TestingPoS SystemsOffice Administration

Questions & Answers

Common questions about this position

What is the salary for the Product & Support Officer position?

This information is not specified in the job description.

Is this a remote position or is there a required office location?

This information is not specified in the job description.

What skills are required for this role?

Required skills include a good level of written and spoken English and Maltese, proficiency in MS Word and Excel with basic IT competency, excellent organizational and customer service skills, ability to work on own initiative, and being a good team player.

What is the work schedule for this position?

The role involves working 40 hours a week over a five-day basis, from Mondays to Fridays, with on-the-job training provided.

What makes a strong candidate for this Product & Support Officer role?

A strong candidate has O Level education, at least one year of office experience, proficiency in English and Maltese, MS Office skills, strong customer service and organizational abilities, and the capacity to work independently and as a team player.