Product Support and Operations Specialist at Via

Berlin, Berlin, Germany

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, TechnologyIndustries

Requirements

Minimum of 1-2 years of work experience, including internships (welcomes recent grads and early-career professionals)
Effective at managing multiple tasks simultaneously and comfortable taking on responsibility
Meticulous and vigilant, with a high level of attention to detail
Outstanding process-orientation, analytical, and organization skills
Problem solver and entrepreneurial; does not accept the status quo and always looks for creative solutions
Excellent communicator with a knack for always finding the right tone
Bachelor’s Degree
Fluency in additional languages (e.g., German, French, Italian, Dutch, Portuguese, Spanish, or Japanese) is a plus
Previous experience in a technical support role is a plus

Responsibilities

Learn fast through hands-on training and mentorship to become an expert on Via’s tools, workflows, and industry context
Prioritize operational issues and provide technical, specific, and strategic responses in an efficient manner
Provide outstanding support to Via’s partners through fast, high-quality ticket resolution, enhancing their experience with the platform
Work cross-functionally with teams in Product, Engineering, Operations, and Partner Success
Foster close relationships with partners to become their trusted advisor and internal champion; familiarize yourself with their realities, common pain points, and ways to advise them to improve deployment results
Identify product and process improvement opportunities by acting as a bridge between partners and technical product teams, helping to prioritize product improvement measures and product scalability initiatives

Skills

Key technologies and capabilities for this role

Customer SupportTechnical SupportOperationsTicket ResolutionCross-functional CollaborationPartner ManagementIssue PrioritizationProduct Feedback

Questions & Answers

Common questions about this position

What compensation and benefits does Via offer?

Via offers competitive compensation including stock options, along with benefits like weekly team lunch and breakfast, Urban Sports Club membership, and 30 vacation days a year.

Is this role remote or does it require office work?

The role offers a hybrid work arrangement with a lovely office in the heart of Berlin, in Mitte.

What skills and qualifications are required for this position?

Candidates need a minimum of 1-2 years of work experience including internships, a Bachelor’s Degree, outstanding process-orientation, analytical and organization skills, and excellent communication abilities. Additional languages and technical support experience are pluses.

What is the work environment like at Via?

Via provides a fast-paced, mission-driven environment with hands-on training, mentorship, cross-functional collaboration, weekly team lunches and breakfasts, and a hybrid setup in a lovely Berlin office.

What makes a strong candidate for this role?

Strong candidates are early-career professionals or recent grads with 1-2 years experience, who are problem solvers, entrepreneurial, meticulous with attention to detail, effective at multitasking, and excellent communicators eager to grow in a fast-paced environment.

Via

Digital transportation solutions and network optimization

About Via

Via improves transportation systems by creating efficient digital networks for various clients, including urban and rural residents, corporate employees, students, and patients. Their TransitTech technology offers flexible mobility solutions that enhance convenience and efficiency while reducing costs, especially in student transit. Via also provides planning and scheduling services through their Remix platform, along with the Citymapper for Cities app, which offers insights to strengthen transit networks. The company's goal is to leverage digital technology to enhance transportation efficiency and improve the overall rider experience.

New York City, New YorkHeadquarters

2012Year Founded

$862.9MTotal Funding

LATE_VCCompany Stage

Automotive & Transportation, Consulting, HealthcareIndustries

1,001-5,000Employees