Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Travel TechnologyIndustries

Position Overview

  • Location Type: [Not Specified]
  • Job Type: Full time
  • Salary: [Not Specified]

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions. Simply put, we connect people with moments that matter.

Team Description

Under direct supervision, responsible for responding to routine customer inquiries regarding products. Analyzes problems using diagnostic tools to identify problem areas and recommend corrective action. Recommends solutions to customer application questions. Maintains a log of problems so that recurring problems can be reported to product development. Follows up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.

Role and Responsibilities

  • Provide support to customer applications questions and analyze potential issues using diagnostic tools and recommending corrective actions.
  • Develop and maintain positive customer relations by delivering outstanding customer service.
  • Coordinate with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner.

Qualifications and Education Requirements

  • Experience in providing customer support.
  • Advanced English communication (Oral and Written).
  • Strong customer service focus and problem-solving ability required.
  • Good computer software skills and Internet capabilities.
  • Ability to work independently as well as in a team.
  • Flexibility in working hours. Ability to work different shifts in a 24/7 environment which may include weekends (periodical shift biddings).

Application Instructions

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process.

Skills

Customer Support
Diagnostic Tools
Problem-Solving
Customer Service
Communication (English)
Computer Skills
Internet Capabilities
Teamwork
Flexibility

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters
1995Year Founded
VENTURE_UNKNOWNCompany Stage
VR & AR, Consumer GoodsIndustries
5,001-10,000Employees

Risks

Rising raw material costs could squeeze profit margins.
Labor shortages may delay project timelines and increase costs.
Emerging smart window technologies could impact market share.

Differentiation

Renewal by Andersen uses Augmented Reality for customer consultations, enhancing decision-making.
The company offers a complete service from consultation to professional installation.
Renewal by Andersen is recognized for high customer satisfaction, winning multiple J.D. Power awards.

Upsides

Increased demand for energy-efficient home improvements boosts market growth.
Expansion into Locust Grove, Georgia, with a $420 million investment enhances capacity.
Growing interest in eco-friendly materials aligns with Andersen's sustainable product offerings.

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