Assoc Technical Support Analyst
CDK GlobalSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Travel TechnologyIndustries
Requirements
Candidates should have experience in providing customer support, possess advanced English communication skills (both oral and written), demonstrate a strong customer service focus and problem-solving ability, have good computer software skills and Internet capabilities, and be able to work independently and as part of a team. Flexibility in working hours, including the ability to work different shifts and weekends, is also required.
Responsibilities
The Product Support Analyst will respond to routine customer inquiries regarding products, analyze problems using diagnostic tools to identify issue areas and recommend corrective action, develop and maintain positive customer relations by delivering outstanding customer service, coordinate with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner, and maintain a log of problems for recurring issues and provide feedback to internal departments and customers.
Skills
Customer Support
Diagnostic Tools
Problem-Solving
Customer Service
Communication (English)
Computer Skills
Internet Capabilities
Teamwork
Flexibility
Andersen Corporation
Specializes in replacement windows and doors
About Andersen Corporation
Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.
Key Metrics
Cottage Grove, MinnesotaHeadquarters
1995Year Founded
VENTURE_UNKNOWNCompany Stage
VR & AR, Consumer GoodsIndustries
5,001-10,000Employees