[Remote] Manager, Customer Care at GoFundMe

Remote

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Online Fundraising, BiotechnologyIndustries

Skills

Key technologies and capabilities for this role

Customer SupportPeople ManagementLeadershipCoachingGuidanceDecision MakingCross-functional CollaborationCustomer Experience

Questions & Answers

Common questions about this position

What is the salary or compensation for the Customer Care Manager role?

This information is not specified in the job description.

Is this Customer Care Manager position remote or does it require office work?

This information is not specified in the job description.

What key skills and responsibilities are required for the Customer Care Manager?

The role requires strong people management and leadership skills to directly manage and develop Customer Care leaders and individual contributors, operational excellence in leading day-to-day operations and driving performance metrics, and the ability to foster a culture of care, trust, inclusion, and accountability.

What is the company culture like at GoFundMe for this team?

The culture emphasizes care, trust, inclusion, and accountability, with a focus on modeling GoFundMe’s mission and values, building leadership talent, and creating exceptional customer support experiences aligned with the vision of being the most helpful Customer Care team.

What makes a strong candidate for the Customer Care Manager position?

Strong candidates demonstrate leadership values, high performance standards, extreme ownership in operations and KPIs, ability to make independent judgment calls, and experience fostering inclusive team cultures while driving continuous improvement.

GoFundMe

Online platform for crowdfunding and fundraising

About GoFundMe

GoFundMe is an online platform that enables individuals and organizations to raise money for various needs and aspirations. Users can create fundraising campaigns in just five minutes by sharing their stories and soliciting donations from their networks and beyond. The platform caters to a wide range of clients, including those facing medical emergencies, families in need of memorial funds, students seeking educational support, and nonprofits looking for financial assistance. GoFundMe operates globally and has built a community of over 100 million people who have collectively raised $25 billion through more than 200 million donations. The company generates revenue through voluntary tips from donors and a small transaction fee on each donation, which helps cover payment processing costs and maintain platform security. GoFundMe's goal is to provide a safe and user-friendly experience for both donors and recipients, leveraging community support to help people meet their financial needs.

Redwood City, CaliforniaHeadquarters

2010Year Founded

$1,178.5MTotal Funding

SERIES_ACompany Stage

Fintech, Social ImpactIndustries

501-1,000Employees